Registered Pharmacy Technician - Patient Care Coordinator

Registered Pharmacy Technician

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We've grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ communitywe're the #1 rated PrEP provider in North America, serving patients in both Canada and the USA! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We're proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest-growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it mostand we make sure to have fun along the way!

Permanent, Full-Time Opportunity

Location - In person, San Antonio, TX

Required Availability: Ability to commute to 13331 Nacogdoches Road, San Antonio, TX 78217. This is a full-time, permanent opportunity at 40 hours per week. Affirming Care Pharmacy is currently open Monday to Friday from 9:00 AM to 5:00 PM. As we continue to grow, our hours of operation may expand to include evenings and weekends in the near future.

Affirming Care Pharmacy is located on the unceded and traditional territories of the Payaya people, part of the Coahuiltecan bands Indigenous to this region, and the homelands of the Tonkawa, Lipan Apache, and Comanche Nations. The city of San Antonio, also known as Yanaguana, remains home to many Indigenous Peoples from across the continent and around the world.

Who We Hope To Find

We are looking for a Registered Pharmacy Technician to join our incredible Affirming Care Pharmacy team in San Antonio, TX. Reporting to our Pharmacy Manager, the Registered Pharmacy Technician will be responsible for preparing, filling, dispensing, shipping and checking prescription medications to our patients. If you are looking for the opportunity to join a rapidly growing company, we highly encourage you to apply!

In This Role, You'll Make An Impact By

Providing Patient Care & Support

• Providing exceptional customer service to patients
• Assisting patients across various communication platforms: phone, email, SMS and secure messaging
• Navigating insurance challenges with patients and proactively identifying solutions
• Creating and maintaining spreadsheets to track and monitor patient records

Supporting Prescription & Pharmacy Operations

• Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging and shipping
• Verifying prescription information is complete and accurate
• Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly
• Maintaining an efficient, safe and tidy dispensary
• Performing key administrative duties; managing a high volume of inbound and outbound calls, creating and updating patient profiles and maintaining internal pharmacy databases
• Assisting with inventory management: performing inventory audits, managing packaging and pharmacy supplies, and coordinating medication orders with the Pharmacist
• Ensuring every request is processed accurately and as per the Board of Pharmacy regulations
• Collaborating with the Affirming Care team and telehealth partners

We Need Someone Who Has

• A license as a Registered Pharmacy Technician (in good standing) with the Texas State Board of Pharmacy
• 1+ years of experience in community/mail-order pharmacy as a Registered Pharmacy Technician
• Fluency in English and Spanish
• Flexibility to work different shifts, including potentially weekends and evenings
• Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, and troubleshooting)
• A positive attitude, a strong sense of urgency and a team player mentality
• Enjoyment in performing a variety of tasks daily and a fast-paced work environment
• The ability to set priorities and manage time effectively, and is detail oriented
• Active listening and strong communication skills (written and verbal)

It Would Also Be Great If You Have

• Experience working within the 340B program
• Experience working with PioneerRx

Compensation

• $45,000 - $50,000 USD a year
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMedsee our other exciting benefits below!
• Please note that the benefits listed are specific to our Canadian team members and will be adjusted for US-based team members.

Why You Should Join Us

• Be part of a team of great people who don't take themselves too seriously. While we're serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We're providing compassionate, affirming care to many people who have never received the proper support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What We're Offering

Work/life flexibility and time off:

• Work flexibly within a team that's remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures

Investment in your learning and growth:

• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parentsyour choice of:
• Short term: 4 weeks off to use flexibly in your first year of parenting
• Long-term: 13 weeks EI top-up

Eligible team members and their dependents** also receive no-cost access to PurposeMed's services:

• Freddie: PrEP assessment and follow-up appointments
• Frida: ADHD assessment
• Foria: Gender-affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you'll love PurposeMed.

PurposeMed is committed to being an equal-opportunity