Head Tennis Professional

Head Tennis Professional (Open) Department: CC00422 WM001 | WMUO | Tennis Center Job Family: Staff - Administrative & Office Support Worker Sub-Type: Regular (benefited) Primary Location: McCormack-Nagelsen Tennis Center. Posting Location: William & Mary. Position Summary The McCormack-Nagelsen Tennis Center is situated on the campus of William & Mary. This award-winning facility boasts six indoor, climate-controlled courts and experienced USPTA/PTR instructors who are ready to help take your game to the next level. Programs are offered from junior tennis to adult leagues and private lessons. The McCormack-Nagelsen Tennis Center is a division of The Office of Auxiliary Services who provides a variety of products and services that support and enhance campus life for students, faculty and staff, alumni, and guests of the university. The Office is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture, and educational opportunities throughout the auxiliary enterprise at William & Mary. Specific areas of responsibilities include but are not limited to Teaching private and group lessons, developing lessons that are skill appropriate, and further the development of the player. In partnership with the Associate Director, market the Tennis Center and promote the growth of the Tennis Center by driving profitable group events and effectively managing the Center for the use of MNTC members, William and Mary students and the intercollegiate tennis teams. (Currently have over 600 active members). Ensure that all clinics and programs are well always staffed and provide supervisory oversight to coaching staff. Mentor all professional coaching staff and promote continuing education. The Head Professional will be the Tournament Director for all sanctioned and unsanctioned tournaments. MNTC hosts approximately 15-18 tournaments yearly ranging from L7(Beginner) – L3 (National Level). Responsibilities will include but be not limited to tournament application, draw creation, player selection, securing a USTA official, staffing and managing the tournament desk at all events. The Head Tennis Professional will be responsible for all aspects of the summer camp programs. This includes ensuring that all WM Compliance regulations are followed, camp registrations, staffing, and lessons planning. Contribute to the Development of the annual budget. Work closely with Associate Director to enhance program offerings to maximize revenues while focusing on member satisfaction. Required Qualifications Education / Certification: Bachelor’s degree AND three (3) years of teaching experience. RSPA Membership (Racquet Sports Professional Association) or PTR membership (Professional Tennis Registry). Supervisory or Program management experience at a tennis facility. Strong knowledge of solid supervisory practices and principles with the ability to motivate, train, lead and oversee the work of others. Experience with Junior Development is highly desirable. Management: Commitment to teamwork and accountability, with the ability to work independently, exercise sound judgment, and taking initiative. Strong problem solving, analytical, and organizational skills with the ability to resolve customer service issues, develop and measure metrics, and produce reports in a variety of formats to further the goals of the Tennis Center. Proficiency in a variety of software applications including Microsoft Office, databases, and web-based applications. Familiarity with Social Media. Marketing and Retail: Experience in operating a for profit retail business environment to include budget development and management, Point of Sale (POS) use and management. Experience in developing and executing marketing plans and programs, tournaments, clinics and exhibition match with a goal of increased revenue generation. Knowledge of retail management principles and successful office practices with the ability to support integrated technology in a retail setting. Tennis and Skill Development: Experience teaching and training a diverse customer base and adapting teaching to learning styles. Strong customer service orientation with the ability to analyze customers’ needs and offer appropriate types of products and/or services to meet the customer’s needs. Excellent interpersonal and communication skills with the demonstrated ability effectively interacting and work collaboratively with staff, faculty, students and other customers using tact and discretion in all interactions. Preferred Qualifications Familiarity with Club Automation or similar POS system. NTRP Rating of 4.5 Club management experience, preferably in a tennis facility, is highly preferred. USTA Tournament experience is desirable. (Proficient in Serve Tennis Program). Prior college playing experience is highly desirable. Conditions of Employment This position is subject to additional hours beyond the typical work week to include occasional weekends and holidays. Must hold RSPA or PTR certification upon employment. Must achieve RSPA Elite rating within three years. USTA Membership – Condition of Tournament Director Role. This is a restricted position subject to availability of funding. Duties 50% - Tennis and Events: Teach private and/or group lessons to Tennis Center customers at least 25 hours a week. Promote additional services to existing customers to maximize revenue to the Center. Acting Tournament Director for all sanctioned and unsanctioned tournaments Seek and promote new customer base of Professional tennis services. Manage all special events, leagues, and social events. Manage Junior clinics. String rackets as necessary. 20% - Business Operations: In partnership with the Associate Director, Market the Tennis Center and all programs to students, faculty, staff and alumni and guests of the college. Coordinate and promote growth of the Tennis Center by driving profitable group events and effectively managing the Center for the use of MNTC members, William and Mary students and the intercollegiate tennis teams. In partnership with the Associate Director, establish program goals for the year. Initiate and execute a marketing plan that will drive business year over year. Develop and measure metrics to evaluate strategy for next year. Manage the marketing plan (Promote, coordinate, and execute events to include tournaments, clinics, lessons, and exhibition matches). Establish protocols and guidelines to facilitate resolving questions/problems at the Center. 15% - Leadership/Staff Operations: Promote strong professional interaction with faculty staff and students that results in high customer service satisfaction. Provide supervisory oversight to teaching staff who will perform lessons and clinics and ensure both support and professional staff are trained. Ensure Tennis Center employees and student workers are educated and able to successfully educate walk‑ins and existing members on products and services offered and deliver excellent and responsive service. Serve as the main contact for all on‑court activities. Ensure all programming is always staffed. Create and implement programs and lesson plans that are customized to the needs of the members. Supervise less experienced pros in a teaching setting. Monitor, demonstrate, and instruct students on proper techniques and strategies to improve their overall tennis game. Ensure students understand tennis rules, scoring procedures, safety rules, and tennis etiquette. 10% - Performance Management: Expectations are clear, well communicated, and relate to the goals and objectives of the department or unit. Staff receive frequent, constructive feedback, including interim evaluations as appropriate. Staff have the necessary knowledge, skills, and abilities to accomplish goals. The requirements of the performance planning and evaluation system are met, and evaluations are completed by established deadlines with proper documentation. Performance issues are addressed and documented as they occur. Safety issues are reviewed and communicated to ensure a safe and healthy workplace. 5% - Other Duties as assigned by Director: Manage and assist with short‑term projects that support the function of Auxiliary Services Physical Demands: Sedentary Work - Frequently The worker is subject to both environmental conditions: Activities occur inside and outside - Occasionally Crouching - Occasionally Kneeling - Occasionally Standing - Frequently Walking - Frequently Talking - Frequently Hearing - Constantly Salary Range: $48,000 - $60,000 commensurate with experience Job Profile: JP0967 - Administrative & Office Specialist II - Nonexempt - S08 Qualifications: Compensation Grade: S08 Recruiting Start Date: 2026-08-18 Position Restrictions: Restricted Funds EEO Statement EEO is the Law. Applicants can learn more about William & Mary's status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission. Background Check William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check. Probationary Period Notice Individuals selected for full-time staff positions will be required to complete a twelve (12) month probationary period in accordance with university policy. Remote Work Disclaimer Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility. Benefits William & Mary offers a competitive range of benefits that support employee well‑being and professional growth, including access to on‑campus fitness facilities, university libraries, and other wellness resources. Educational assistance, professional development opportunities, and a robust holiday schedule are also available. Learn more and explore our comprehensive benefits website. Additional Information William & & Mary and the Virginia Institute of Marine Science (VIMS) are vibrant, innovative and engaged communities and we are delighted about your interest in a career with us. Please be aware Workday has weekly downtimes and will be unavailable Fridays starting at 9:00 p.m. through Saturdays at noon (ET) for scheduled maintenance. During this time, the portal will be closed and will not accept applications. #J-18808-Ljbffr