Front Server

Job Description

Job Description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in our growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 2 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

SUMMARY

Participate in daily Front of House operations to deliver a 5-Star, 5-Diamond, 2-Michelin Star experience to all guests. Maintain all aspects of the service areas and dining room. Serves as the ambassador of the establishment.

Essential Functions

• Can function as MOD on any given night
• Has taken on a mentorship role with new staff members – and has successfully trained a staff member on new roles or information
• Able to successfully identify problems that arise pertaining, but not limited to, dinner service, and can take proper corrective action
• Possess a mastery of different departments such as:
• Kitchen – Can successfully act as an expediter and has a masterful understanding of cooking techniques and terms
• Front desk – Understands precisely how to bill guests and the many ways of billing, as well as having a masterful knowledge of resort suite functions
• Housekeeping – Can successfully turn down a room, locate and supply a roll-a-way bed, and other room amenities (toothpaste, pillows, etc.)
• Valet – Knows how to and where to park cars, such as electric vehicles, and can successfully drive a manual vehicle. Can effectively direct guests to local attractions
• Maintenance – Can successfully locate and change any light bulb (that does not require an electrician). Knows the names of our maintenance employees and can successfully obtain assistance from them when needed

QUALIFICATIONS

Required

• Excellent communication skills
• Prior fine dining experience
• Must be at least 16 years of age
• Must be well-groomed and well-presented with no visible tattoos
• Must have reliable transportation
• Intermediate wine knowledge
• Open to working holidays and weekends

Desirable

• Familiarity with Forbes Standards
• Ability to communicate in a language other than English, preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock
• Advanced wine knowledge

SKILLS

• Ability to communicate in English both orally and in writing
• Strong interpersonal communication skills both verbal and written
• Must always be organized and maintain cleanliness of workstation
• Ability to speak using clear and professional language
• Ability to multi-task in a fast-paced environment
• Ability to cross-train across multiple departments and assist when needed
• Ability to assist guests with questions about the property, history, and surrounding areas

PHYSICAL DEMANDS

• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for long periods of time
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**