Terminal Manager

Job Summary

The terminal manager oversees the day-to-day operations of a transportation terminal in Dundalk, ensuring efficient and safe handling of goods by managing staff, coordinating schedules, and maintaining compliance with safety and regulatory standards, while prioritizing smooth operations and customer service.

Essential Duties and Responsibilities

• Lead and supervise a team of terminal workers, including hiring, training, and performance evaluations.
• Oversee multiple properties within the metro area and balance drivers/demand accordingly.
• Develop and maintain efficient schedules for staff and vehicles to optimize workflow.
• Ensure adherence to all safety regulations and company policies, including regular safety inspections and training.
• Prepare daily reports for customers and leadership, attend meetings as needed.
• Observe drivers for safety and proper loading procedures.
• Dispatch drivers on a daily basis.
• Identify yard and equipment needs; initiate repair process as needed.
• Monitor and maintain compliance with relevant regulatory standards (e.g., DOT/OSHA regulations).
• Perform routine driver safety audits.
• Track key performance indicators (KPIs) to identify areas for improvement and optimize operational efficiency.
• Address operational issues promptly, troubleshoot challenges, and implement solutions to maintain smooth operations.
• Ensure high-quality customer service by addressing customer concerns and coordinating with relevant stakeholders.
• Effectively communicate with internal teams, external partners, and customers regarding terminal operations.

Requirements

• Bachelor's degree in business, logistics or management preferred
• 3-5 years of relevant management experience
• Strong leadership and supervisory abilities
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills
• Operational knowledge of transportation logistics
• Familiarity with relevant safety regulations
• Ability to work under pressure and manage multiple priorities
• Proficiency in scheduling and dispatching systems
• Computer literacy and data analysis skills

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.