Quality Assurance Manager

This role ensures adherence to the Sartori Quality System by leading a team responsible for food safety and quality programs, driving continuous improvement, andmaintainingcompliance with customer, regulatory, and third-party standards. The position supports operational performance and product integrity through quality oversight, team leadership, training, and cross-functional partnership. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Leads implementation, maintenance, and continuous improvement of the Sartori Quality System and Safe Quality Foods (SQF) programs to ensure compliance with regulatory and company standards. Develops and delivers training programs through UKG Learning to ensure adherence to food safety, good manufacturing practices, allergen control, food defense, and quality system requirements. Drives continuous improvement by leading cross-functional teams in root cause analysis, corrective actions, andproblem solvingusing tools such as statistical process control and A3methodology. Manages non-conformance processes, including evaluation, disposition, and documentation of affected products to ensure compliance and minimize risk. Investigates, documents, and resolves customer complaints, ensuringtimelyclosure and alignment with company and regulatory requirements. Analyzes and communicates quality-related issues, providing clear, data-driven responses and recommendations to stakeholders. Partners with cross-functional teams to define and implement quality standards for new products and processes; updates quality systems, policies, and work instructions accordingly. Leads onboarding and ongoing quality orientation for team members, including supervisors and leaders, to build capability and reinforce quality expectations. Plans andleadsregulatory, customer, and third-party audits, ensuring site readiness and successful outcomes. Collaborates with production leadership to improve processes, enhance product consistency, and strengthen operational performance. Leads food safety and food defense programs, includingfacilitatingroutine team meetings and driving awareness across the facility. Partners with site leadership to achieve quality performance metrics and support overall manufacturingobjectives. Ensurestimelyreview and resolution of product and raw materialholds,maintaininginventory compliance and meeting defined service level expectations. Immediately reports food safety or quality issues to management or authorized personnel and takesappropriate actionto mitigate risk. SQFBackup Provision : Inthe absence of the Quality Assurance Manager, theOperations FSQ Manager - Convertingwill fulfill the responsibilities of the Quality Assurance Manager. DIRECT REPORTS This position directly leads a team ofFood Safety and Quality Team Members QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor’sDegree in Biology, Microbiology, Food Science, Nutrition, or related field, required. 5+years of related experience in a food facility, experience in quality systems,required. Experience in a dairy facility, preferred. Experience implementing and applying quality tools (CAPA, Root Cause Analysis, FMEA) and auditing experience, preferred. Knowledge of basic scientific principles and microbiological principles and techniques and quality control principles and procedures,required. Knowledge of adult learning principles,required. Strong computer skills to includeproficiencyin Word, Excel, Outlook, JD Edwards or related ERP,required. Strong communicationskills, both verbal and written, toestablishgoals, convey ideas and provide clear direction,required. SKILLS AND COMPETENCIES Empathetic: Demonstratesunderstanding of others’ feelings and perspectives. Assertive: Communicates viewpoints confidently and respectfully. Articulate: Communicates clearly and effectively in written and verbal formats. Constructive Feedback: Providestimely,specificand respectful feedback. Judgment: Forms sound opinions and make solid decisions. Ethical: Acts with integrity and aligns behavior to organizational values. Quality Commitment: Consistently strives to meethigh standardsof excellence. Balances Stakeholders: Understands,anticipates, and balances the needs of multiple stakeholders. Collaborative: Partners with others torealizebetter results. Coaching: Uses questions and dialogue to guide others toward solutions. Initiative: Takes proactive action without being prompted. Resilient: Recovers quickly from setbacks andmaintainsfocus during change. Detail-oriented: Ensures accuracy and precision in work output. Prioritizes Effectively: Identifiesand focuses on the most critical responsibilities. Information Seeker: Proactively gathers relevant information to inform decisions. Innovative: Applies original thinking to develop practical improvements. CERTIFICATIONS HACCP Certified PCQI Certified ADDITIONAL INFORMATION WORK LOCATION This role is expected to beonsiteattheSartori Wheylocation in Plymouth, WIon a regular basis. TRAVEL REQUIREMENTS Occasional Travel (up to 10%) – Limited travel for training, meetings, or visits to other Sartori facilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires extended periods ofsittingand standing,movement between work areasor locations, climbing stairs, climbing ladders or platforms,bendingor stooping,crouchingor squatting, kneeling, twisting,reachingat various heights, and working in fixed or restricted positions. The role mayinvolvelifting or carrying up to50 pounds and applying forceful exertion tooperatetools,levelsor machinery.The role requiresrepetitive hand orarm movements, frequent grasping or gripping, fine finger manipulation, precise hand coordination, and sustained use of hands or arms.The role requires the ability to see details at close range, see at a distance, distinguish colors, perceive depth, hear alarms, signals, or verbal instructions, and communicate verbally. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role is performed in both an office and non-officesetting.The typical noise level for this role is moderate to loud.The role may requireon-call availability based on operational needs The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this work. This is not an exhaustive list of all duties and responsibilities.Sartori Company reserves the right to amend and change responsibilities to meet organizational and businessneedsas necessary. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr