Shop Supervisor

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24‑hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at

POSITION SUMMARY

Reporting to the Body Shop Manager, the Body Shop Supervisor is responsible for supervising all personnel and activities within the Body Shop/Heavy Repair and Refurbishment department, ensuring and maintaining customer satisfaction through quality at the source.

WHAT YOU WILL DO

Coordinate all activities of technicians within the Body Shop and Heavy Repair and Refurbishment area to include paint, body, refurbishments, repowers, and retrofits. Ensure Quality At The Source process is in place and followed with parts availability, scheduling, and maintaining work instructions. Track technician time and ensure throughput is consistent with process flow and execution to meet completion dates as set out by the Body Shop Manager. Supervise technicians to ensure the execution of quality and safe work and apply work rules and company policy in all aspects of operations. Coordinate and ensure parts deliveries in cooperation with the parts supervisor to ensure the throughput is consistent with process flow and execution to meet completion dates as set out by the Body Shop Manager. Perform estimating, pre‑ and post‑work inspections ensuring the highest level of quality and maintaining OEM installation standards. Maintain the highest standard of punctuality, professionalism, and workplace efficiency. Demonstrate leadership in all aspects of duty and quickly discern and disengage from activities that are not work related during the course of meetings and conversations with other employees, vendors, customers and electronic communications. Maintain workplace organization and ensure workshop cleanliness. Other duties as assigned.

WHAT YOU NEED TO BE SUCCESSFUL

High school diploma or equivalent. Degree or Technical School Certificate preferred. 5+ years experience in related industry. 3+ years supervisory experience. Technical expertise with heavy repair, collision, refurbishment and body shop activities. PC skills including Microsoft Office. Ability to supervise multiple tasks independently.

WHY JOIN OUR TEAM

Benefits starting day one of employment. Company‑paid base dental & vision coverage. Company‑paid life insurance. Medical insurance – employer HSA contribution plan options. Competitive wages. 401K plan with company match. Paid vacation, sick, and holidays. Employer‑organized events throughout the year. We value safety, high quality products and employee engagement in everything we do. Ongoing employee development through a variety of in‑house training initiatives. #J-18808-Ljbffr Motor Coach Industries