Customer Care Representative

Support clients by accurately entering and reviewing order details while ensuring timely processing and exceptional service. Answer Customer Questions via Email and Phones. Handle an increased volume of customer care emails and phone calls. Demonstrate the skills and product knowledge to handle more complex situations. Knowledge and use of electronic catalog and Global websites. Continue to learn to navigate the AS400 – but has a general understanding of all major Customer Care functions. Support Customer Care Operations for Dealers and Territory Managers. Process Demo requests. Check order status/electronic orders. Check inventory. Provide product information and pricing. Process credits, return authorizations and factory charge backs. Process Parts Express, Warranty and Replacement Orders. Submit changes or cancellations on orders with little to no assistance. Process Order Addendums. Track shipments. Research and resolve customer inquiries. Review appropriate daily reports. Follow and adhere to department/company guidelines. Daily check-in with Customer Care Supervisor. Attend weekly Teams meetings with Supervisor. Meet Time to Reply Average for response time. Escalate open issues with no response to supervisor. Maintain an open issue log. Participate in all Global Teams training meetings. Approve Labor Reimbursement requests with assistance from Lead or Supervisor. May be assigned small projects by the management team. Requirements High school diploma or general education degree (GED); Three to six years related experience and/or training; Equivalent combination of education and experience or military equivalent. Global product knowledge and processes. Articulate email, fax and verbally communicate in a clear and concise manner. Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Knowledge of Microsoft Office programs (Excel, Word, etc.). Core Competencies Demonstrates strong customer service skills with the ability to process orders, handle inquiries, and provide product information efficiently. Proficient in using electronic catalogs and Microsoft Office programs while maintaining effective communication with clients and team members. Highest-signal resume keywords Customer Service Experience Order Processing Global Product Knowledge Microsoft Office Proficiency Effective Communication ATS Optimization Keywords Hard Skills Order Entry Inventory Management Data Analysis Problem Solving Technical Instruction Interpretation Soft Skills Clear Communication Team Collaboration Adaptability Industry Keywords Customer Care Operations Demo Requests Return Authorizations Labor Reimbursement Time to Reply Average Tools & Technologies AS400 Electronic Catalog Global Websites #J-18808-Ljbffr