Front Desk Patient Coordinator
360 Orthodontics
Job Description
Job Description
360 Orthodontics is looking for a detail-oriented, customer-focused Front Desk Patient Coordinator for our Westwood location. This is an on-site position.
Part Time schedule: Tuesdays, Wednesdays, Thursdays and Fridays We Value Team Members Who:
- Show up consistently and on-time.
- Get along well with others and have a supportive, team-player attitude.
- Possess a strong attention-to-detail and desire to get things done accurately.
- Adapt well to a fast-paced environment where changes occur frequently.
Some Benefits We Offer:
- Medical, Dental, Vision, AD&D, and other benefits (available after 60 days of employment).
- Paid sick leave and 401k retirement plans offered for eligible employees.
- Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.
- We will provide training on our practice management software, computer systems, and other tools.
- Free access to pro-tier Gemini AI chat and other productivity tools for business and personal use.
Requirements:
- Strong oral and written English skills
- High school diploma
- Be a US citizen or be authorized to work in the United States
- Detail oriented
- Customer focused
- Able to cope well with fast-paced environments
Desired:
- Bilingual (Spanish) highly preferred
Duties:
- Greet patients
- Register new patients according to established office protocols
- Assist patients to complete all necessary forms and documentation
- Verify and update patient information
- Inform patients of dental office procedures and policy
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Maintain and manage leads and schedule consultations
- Answer and manage incoming calls
- Respond and comply to requests for information
- Schedule patient appointments
- Confirm upcoming appointments and recalls according to office protocol
- Check daily appointment schedule
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Organize referrals to other medical specialists
- Dispatch lab work appropriately
- Collect and receipt payments from patients at time of treatment
- Inform patients of financial treatment plan options
- Arrange payment schedule with patients
- Arrange supporting documents for insurance claims
- Sort and distribute incoming and outgoing postal mail
- Update patient education materials
- Maintain a professional reception area
- Safeguard patient privacy and confidentiality
- Participate in off-site health fairs and other company sponsored events
- Perform other clerical/office duties as assigned'
Vacancy posted 7 days ago
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