Medical- Front Office & Billing Specialist

About Us BirthCare & Women’s Health is a freestanding birth center offering home and birth center services with a focus on safety, education, and family-centered midwifery care. We serve women and families from adolescence through menopause and are deeply committed to health equity and community-based wellness. Benefits Paid time off Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are seeking a highly organized, compassionate, and detail-oriented Front Office Administrative who will also handle billing responsibilities . This position is essential to ensuring smooth day-to-day operations at our front desk while supporting accurate and timely insurance and patient billing processes. Responsibilities Front Office Administration: Greet patients warmly and create a welcoming environment. Manage phone calls, emails, voicemails, and appointment scheduling. Check patients in and out, verify insurance, collect co-pays, and confirm appointments. Maintain patient records, intake forms, and secure document handling in compliance with HIPAA. Coordinate communications between patients, midwives, and administrative staff. Monitor and restock front office supplies as needed. Handle incoming/outgoing mail and package deliveries. Billing Duties: Prepare and submit medical claims to insurance companies accurately and in a timely manner. Verify insurance coverage and obtain pre-authorizations or referrals when required. Follow up on unpaid claims, denials, and patient billing issues. Generate patient statements and handle billing inquiries professionally. Reconcile patient accounts and process payments via various methods. Maintain up-to-date knowledge of insurance regulations and billing codes (ICD-10, CPT). Work closely with the midwives and clinical staff to ensure accurate coding and documentation. Assure that initial contact information is completed in MacPractice when potential clients inquire and/or sign up for BirthCare Beginnings: Info and Tour Session Assist with negotiation of contracts with insurance companies Assure proper computer maintenance and functioning of the network Assist with Birth Center quality improvement program as necessary Qualifications Minimum 2 years of experience in a healthcare administrative and/or billing role. Associate degree or documented completion of medical office management program Experience with medical billing software (e.g., Kareo, AthenaHealth, or similar) and electronic health records (EHR). Familiarity with women’s health, midwifery, or OB/GYN settings is a strong plus. Out of hospital birthing Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong understanding of insurance processes, coding (ICD-10/CPT), and HIPAA compliance. Strong attention to details, Good organizational skills Strong problem-solving capability #J-18808-Ljbffr