IT Support Technician

Position Summary:The IT Support Technician is responsible for providing technical support to the end users in Catholic Charities and Catholic Charities Housing Services, and other designated users. This position requires excellent customer service, working in a team environment to triage and address technical end user issues and the capacity to work independently to complete tasks and projects as directed. This position is 100% in-person, in Wenatchee, WA.Primary ResponsibilitiesProvide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and local machine network performanceTroubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, mobile devices, etc.).Set up, configure, and maintain desktops, laptops, and related equipment. Assist with account setup, password resets, and user access requests.Monitor compliance with service agreementsImprove system performance by identifying problems and recommending changesUpdate job knowledge by participating in education opportunitiesTravel to other offices as requested with a company provided vehicle (when available) or through mileage reimbursementAssist in onboarding/offboarding processes, including preparing and collecting IT equipment.Maintain inventory of IT hardware, software licenses, and supplies.Track all staff technical support requests and maintain documentation in a ticketing system - 2025Implement updates and development changes to company computers systems and networkAssist with procurement/installations of new computers, software and other IT related equipmentAssist with operation monitoring and maintenance of the networkAssist with phone, voicemail and conferencing systems for all office locationsCreate and update employee phone and voicemail accountsConfigure Dial-in-Direct (DID) extensionsParticipate in an on-call rotation to respond to IT emergency (911) pages.Assist with video conferencing needsPerform other duties as assignedJob Requirements:The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.Physical Requirements:This position normally requires the physical demands of standing, walking, bending, lifting up to 30 pounds, keyboard fingering or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 80% of the time.Non-Physical Requirements:EducationHigh School Diploma requiredTechnical Certificate or Associate Degree in Information Technology preferredExperience1 year of experience in working with computer hardware and software requiredSpecial SkillsProvide excellent customer service to staff and clientKnowledge of Microsoft Office 365 (Word, Excel, etc.)Knowledge of Windows 10/11, MAC OS, and Windows Server 2016/2019/2022/2025Knowledge of Active Directory, DHCP, DNS and Group PolicyKnowledge of Mobile Device ManagementOutstanding troubleshooting and communication skillsAbility to communicate effectively with staff and managersAbility to prioritize and manage multiple tasks with designated timelinesAbility to maintain a positive, team-oriented attitudeAbility to keep records and information confidentialAbility to troubleshoot computer hardware, software and network issuesProject management experience and/or critical thinking desiredLicenses, Registration, or CertificationValid Washington State driver’s license and minimum liability insurance for WA StateMust be deemed insurable as determined by Catholic Charities’ liability insurance providerComptia A+, -Network+ and/or Microsoft Certifications PreferredEmployment is conditional upon:Being cleared by criminal background check and fingerprinting when requiredWork Schedule: Monday-Friday, 8:00am - 5:00pm, in-personWage Range: $24.50 - $29.00 per hour, depending experienceBenefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment. #J-18808-Ljbffr Catholic-Charities-Serving-Central-Washington