Impact Manager

Application Instructions

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Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Work Location: 100% On-Site

Position Overview
Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year's school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service.

Job Description

Responsibilities

AmeriCorps Member Performance Manager

Lead up to 20 AmeriCorps Volunteers as a team to meet their impact and service goals and leadership development potential.

First and Second Year AmeriCorps Volunteers

• Inspire the AmeriCorps Volunteers to embrace a culture of power and idealism using City Year leadership tools,

team building exercises, organizational culture and best practices.

• Provides ongoing guidance to AmeriCorps Volunteers, including coaching and leadership development through

weekly/bi-weekly one-on-one and team meetings and mid-year and end-of-year reviews.

• Oversees completion of AmeriCorps member requirements such as timesheets and reports.

• Mentors AmeriCorps member in developing their Leadership After City Year (LACY) plan.

• Completes all administrative paperwork in a timely fashion.

• Ensures AmeriCorps member activities are in compliance with AmeriCorps provisions.

• Support AmeriCorps member performance through established training and development tracks.

• Coach AmeriCorps Volunteers on developing productive partnerships with teachers and other student support staff.

Senior Corps Member - Directly manages and develops senior AmeriCorps Volunteers to become influential leaders on

their team.

This includes responsibilities listed for First and Second Year AmeriCorps Volunteers as well as the following:

1) Sets clear vision and expectations for senior AmeriCorps Volunteers to actualize with teams.

2) Manages performance systems to measure progress against goals in areas of service and human potential through weekly/bi-weekly one-on-one meetings and mid-year and end-of-year reviews.

Corps Member Program Delivery & Experience

Lead, manage, and coach a team of corps Volunteers to achieve service performance and standards requirements and to reach their leadership development potential. Model leadership that is animated by City Year's culture and values, and create spaces that empower corps Volunteers to access the power of our culture and values in personally meaningful ways. The PM/IM is also an effective talent developer who will lead corps Volunteers to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The Impact Manager will manage up to 20 City Year corps Volunteers and 2 school partnerships.


Service Model Delivery

1) Oversee the execution of City Year's WSWC intervention programs (Tier 1 and Tier 2).

2) Content - Content experts in the local implementation of City Year's WSWC service model.

3) Academic Support - literacy and mathematics intervention, in-class support.

4) Afterschool Programming - homework labs, enrichment clubs.

5) School Climate - behavior coaching groups, enrichment clubs, and other whole school attendance, behavior and

coursework initiatives.

Impact - Frontline outcomes manager ensuring effective delivery of service.

1) Observe and coach AmeriCorps Volunteers monthly during Tier 1 and Tier 2 interventions.

2) Responsible for data collection and database maintenance.

3) Ensure that data is available for analysis and reporting in a timely and consistent manner and that evaluation

results are used to make service and program improvements.

4) Drive measurable monthly and weekly deliverables for AmeriCorps Volunteers to ensure effective planning and

execution of parent/community engagement events and AmeriCorps member led initiatives.

5) Responsible for monthly progress reports in line with AmeriCorps, City Year's national office and the Cleveland

Metropolitan School District requirements.

Messaging - Frontline conduit between AmeriCorps Volunteers, school faculty and staff, and community Volunteers. Play a key role in communicating City Year's strategic service focus, implementation, and results in the context of the school site and community, including:

• National and local dropout data, statistics and key indicators.

• City Year's In School, On Track initiative and WSWC service framework tailored to multiple audiences.

• District metrics, instruments, and processes for measuring school wide, and student level impact (e.g.

SchoolPlus, cyschoolhouse, SchoolNet, and ongoing progress monitoring tools.)

Relationship/Partnership Manager

1) Build and cultivate relationships with key stakeholders to enhance service performance.

School Partners

2) Serve as a member of the school's leadership team and build strategic relationships with key personnel at the

school, including principals, administrators, teachers and school liaisons.

3) Steward relationships by demonstrating an understanding of the school's priorities and working collaboratively to

craft and implement solutions that leverage AmeriCorps member talent and align with the WSWC service model's

output, outcome and impact goals.

4) Ensure strong communication between City Year and school partners:

§ Communicates ongoing impact of service to school partners.

§ Includes school partners in key City Year events.

5) Facilitates regular meetings with school leadership and external stakeholders to review student progress.

City Year Staff

6) Connects site staff with AmeriCorps member team activities and school events.

7) Contributes to the overall vision of the program and service team.

Community

1) Builds strategic partnerships with stakeholders in the community of the school the team serves.

2) Develop initiatives to engage parents of the students we serve.

3) Identifies ways to build the City Year brand in the community of the partner schools we serve.

Organizational Initiatives & Site Support

1) Devote up to eight days a year to AmeriCorps member recruitment interviews.

2) Attend and help mobilize your team for whole site events such as Opening Day, Make A Difference Day, MLK

Day, Global Youth Service Day, Annual Gala, Graduation, and other site-wide designated events.

3) Attend overnight events including, but not limited to, BTR, ATR, Summer Academy and other national events.

4) Provides ongoing guidance and support to Senior AmeriCorps Volunteers in talent development of AmeriCorps Volunteers.

5) Sets clear vision and expectations for senior AmeriCorps Volunteers to actualize with teams.

6) Manages performance systems to measure progress against goals in areas of service and human potential

through weekly/bi-weekly one-on-one meetings and mid-year and end-of-year reviews.


Work Environment:

City Year teams work in conjunction with Cleveland Heights School schedules. A typical day for an Impact Manager includes a start time of 6:45 AM until 4:15 PM. Daily activities include team management, classroom observations, analyzing data, and meetings with school staff and service partners

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.


City Year does not sponsor work authorization visas.