Customer Service Rep.

Job Description

Job Description

Customer Service Representative (CSR)

Fischer Services | Join a Team That Truly Cares

At Fischer Services, we know that when a customer calls us, it's usually because something isn't working the way it should. Their plumbing is leaking, their heating system stopped working, their electrical issue can't wait, or they simply need help from someone they can trust.

That's why we're looking for more than just a Customer Service Representative.

We're looking for someone who genuinely cares about people.

Someone who can bring calm to a stressful situation, listen with empathy, and make customers feel confident that they've called the right company.

If you're someone who loves helping others, thrives in a fast-paced environment, and enjoys being the friendly voice that keeps everything moving, we'd love to meet you.

What You'll Do

As a Customer Service Representative, you'll serve as the first point of contact for our customers and play a critical role in creating an exceptional customer experience.

Responsibilities include:

• Answering inbound customer calls with professionalism, empathy, and urgency
• Making outbound calls to customers regarding scheduling, follow-up, and service needs
• Scheduling appointments and coordinating technician calendars
• Dispatching technicians and managing daily route adjustments
• Providing updates and communication between customers and field teams
• Assisting with administrative and clerical tasks as needed
• Maintaining accurate customer records and documentation
• Supporting multiple departments while keeping customer satisfaction top of mind
• Helping ensure every customer interaction reflects our commitment to service excellence

What Makes Someone Successful in This Role?

We're looking for people who naturally:

• Enjoy helping others
• Stay calm under pressure
• Communicate clearly and professionally
• Show empathy and compassion
• Pay attention to details
• Thrive in a busy, team-oriented environment
• Adapt quickly when priorities change
• Take ownership and follow through

You don't have to know everything about plumbing, heating, electrical, or restoration services—we can teach that. We can't teach a genuine desire to help people.

Preferred Qualifications

• Previous customer service, call center, dispatching, scheduling, or administrative experience
• Strong phone and communication skills
• Comfortable using computers and multiple software programs simultaneously; experience with Service Titan preferred
• Excellent organizational and multitasking abilities
• Experience in home services, construction, trades, or service industries is a plus
• Positive attitude and willingness to learn

Why Fischer Services?

We believe great customer service starts with great people.

When you join Fischer Services, you'll become part of a team that supports one another, celebrates wins together, and takes pride in helping customers through some of their most stressful moments.

We offer:

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) with company match
• Career growth opportunities
• Ongoing training and development
• A supportive, family-oriented culture
• A fast-paced environment where no two days are the same

The Opportunity

If you're looking for a position where you can make a real difference, build meaningful customer relationships, and be part of a team that genuinely cares about people, we'd love to hear from you.

Come be the voice that helps customers feel taken care of when they need it most.

Fischer Services is an Equal Opportunity Employer and values diversity in the workplace.