Manager, Brand Advocate

With a career at The Home Depot, you can be yourself and also be part of something bigger.Position Purpose:The Manager, Brand Advocate will coach and mentor a team of direct reports responsible for partnering with strategic suppliers to drive a best-in-class online customer retail experience. The team will be responsible for enhancing online presence at an item level and building strong business relationships with suppliers to improve conversion, drive online traffic, and grow sales. The team will also be responsible for understanding customer behavior, building strategic plans and leading presentations with supplier and merchandising partners to gain alignment on planned initiatives. In support of The Home Depot's omnichannel retail strategy, this role will frequently partner with cross-functional groups (i.e., Merchandising, IT/Web Operations, Digital Marketing, Product Management, User Experience) to identify process improvement opportunities that will optimize effectiveness leading to brand renewal and growth.Key Responsibilities:20% Partner with vendors and cross-functional teams (i.e., Merchandising,IT/Web Operations, Digital Marketing, Product Management, User Experience) to build, implement, and evaluate processes to create program efficiencies. Ensure strong supplier and merchandising relationships are cultivated and maintained.15% Assign project duties to team members and continuously assess projectprogress from start to finish through weekly meetings to ensure programdeliverables are met. Responsible for budgeting and resource management to ensure program execution is on time and within budget.20% Translate business goals into program strategic initiatives. Assess customer behavior for consideration in upcoming projects via data analysis (e.g., clickthrough, surveys, heat maps). Identify program growth opportunities, build brand awareness and pitch new business for the program. Uncover process improvement opportunities.45% Develop and manage a team who will build plans to improve the onlinecustomer experience and identify opportunities to drive online growth for key suppliers. Ensure team is trained and executing on content optimization, providing supplier support, and project planning.Direct Manager/Direct Reports:This position reports to Sr Manager, Brand Advocate.This position has 5 direct reports.Travel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.No travel requiredMinimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:Experience in Vendor Management Systems, Digital Marketing, Ecommerce, and MerchandisingHigh proficiency in Excel and PowerPointExperience with SQL and Adobe products (i.e., Adobe Analytics & Workspace) highly preferredTechnical aptitude and agility to learn database systems and web-based platforms (i.e., JMP/SAS, BrightEdge, Google AdWords)Proven record of having worked with major consumer brands and knowing how to support/differentiate them in the digital spaceUnderstanding of basic corporate financial practicesWell-developed and professional presentation and communication skillsAbility to maintain composure and productivity in a dynamic environmentAbility to approach problems systematically, researching all alternatives and making appropriate recommendationsAbility to be deadline oriented with long and short-term projectsExperience in building teams and identifying top talentExperience in navigating difficult conversationsMinimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:No additional educationMinimum Years of Work Experience:5Preferred Years of Work Experience:No additional years of experienceMinimum Leadership Experience:NonePreferred Leadership Experience:NoneCertifications:NoneCompetencies:Decision QualityCollaboratesDrives EngagementEnsures AccountabilityPlans and AlignsCommunicates EffectivelyCustomer FocusDevelops TalentManages ConflictSummaryLocation: STORE SUPPORT CENTER, ATLANTA - 9090Type: Full time