Medical Customer Service Representative

Resolving patient healthcare accounts, the full-time Medical Customer Service Representative will negotiate payment plans with patients and guarantors while maintaining a 96% quality score, all in a remote work environment. Key responsibilities Negotiate payment plans with customers through inbound and outbound calls using an auto-dialer Maintain accurate documentation of customer encounters to ensure superior customer service Execute follow-up procedures for third-party approvals, billing, and collection of overdue accounts Required qualifications High school diploma or GED At least one year of experience in healthcare customer service or a healthcare certification/degree Experience handling a high volume of inbound or outbound calls Ability to access multiple databases simultaneously for customer information Demonstrated experience in live documentation of customer interactions