Technical Business Analyst

• Monitor and support the execution of fulfillment orders across the eCommerce/omni channel network
• Develop and create data tables to support day to day store fulfillment operations
• Create forecasting for fulfillment based on current plans and metrics in conjunction with Finance
• Engage and collaborate with IT/Data Engineering Team to align programs/projects in support of supply chain business objectives and strategies
• Identify, recommend and implement improvement opportunities in work methods, procedures, or equipment to increase throughput and/or quality.
• Monitor and analyze identified and established key operating metrics and assists in development and maintenance of an accurate measurement system.
• Leverage reporting and dashboards to drive process improvements resulting in reduced costs and improved service.
• Lead or participate on process improvement teams and prepares project reports for management.
• Monitor and maintain information related to Fulfillment throughputs across all stages
• Act and support team as Subject Matter Expert on reporting capabilities and performance monitoring tools
• Strong Analytical skills
• Keen attention to detail and technical acumen
• Works independently to support time-critical fulfillment operations. Holds decision-making for monitoring and triaging any major system issues including escalation, resolution and communication to maintain or restore fulfillment operations.


Required Experience:
• Business analysis and business process management skills
• Project management and Team Management Skills
• Understanding of order management, distribution and transportation processes
• Experience with fulfillment/eCom domains
• Experience with supply chain metrics and their use to drive process improvements
• Proven process improvement experience
• Effective communicator and ability to influence others to accomplish team objectives


Technical Expertise:
• Minimum 7+ Experience in Business Intelligence/Analytics
• Experience with BI reporting tools (Tableau)
• Experience in Elastic Search/Kibana
• Advanced Excel skills
• Good Understanding of MPP/Distributed Database systems
• Advanced SQL Skills - At least 2 Years of experience in developing Advanced SQL
• Create, modify, maintain distribution of reports using multiple data inputs, systems and tools