Sales Associate

Company Overview PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide, offering multichannel apparel and menswear through retail stores, outlets, and online platforms. Responsibilities Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise. Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Provide a great customer experience by delivering on all aspects of the customer experience model. Process transactions quickly and accurately, reducing the customers' wait time. Positively resolve customer‑service issues as they arise and determine resolution or escalation, communicating all issues and resolutions to Store Management. Drive credit and loyalty member programs by explaining benefits and encouraging participation. Other essential functions as directed by supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0-2 years of relevant job experience (minimum 6 months). Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends, and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills with customers, sales leadership, and associates. Demonstrated collaborative skills and ability to work well within a team. Benefits and Compensation PHOENIX offers a range of benefits to full‑time associates, including: Medical, pharmacy, dental, and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. For part‑time associates, a partnering solution allows obtaining individual insurance coverage, paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits. Pay Range $10.70 – $18.55 per hour. Legal Notices Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas. PHOENIX is an equal opportunity employer and does not discriminate on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call View phone number on click.appcast.io and say Associate Relations or email View email address on click.appcast.io. PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or agencies unless approved by HR. #J-18808-Ljbffr EXPRESS