Cafe Team Member - Multnomah

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Come join our team! We're looking for an enthusiastic Cafe Team Member that makes Grand Central Bakery’s vibrant cafes such wonderful spaces. Cafe Team Members are passionate about preparing and serving delicious food and drink to a community of loyal customers.

The Café Team Member’s role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery’s vibrant cafes such wonderful spaces to be in. The Café Team Member is passionate about supporting a welcoming café environment and serving delicious products to a community of loyal customers. They deliver outstanding customer service, following the 3 Steps to Great Service at all times, and can work any shift or station for which they are trained. The Cafe Team Member is expected to regularly and efficiently work on the sandwich bar and barista station. The Café Team Member uses company systems proficiently, handles cash accurately, and contributes to a positive, inclusive, and collaborative atmosphere in support of Grand Central Bakery’s mission, vision, and values.

Rate of Pay : This position pays $17.65 plus tips.

• Tips average $7.00 - $9.00 per hour.
• Non-exempt, overtime eligible

Specific requirements: Must be able to work weekends .

Schedule

• Part-time role
• Schedule flexibility, including days of the week and time of day, is required. Ability to work weekends is required.

Supervision: This position reports to the Café Manager.

Competencies

Customer Orientation

Team Player

Mission Focus

Drive and Energy

Informal Communication

High Standards

Composure

Positive Impact

Self-Objectivity

Change Agility

Essential job responsibilities

• Proficient on Point-of-Sale System
• Serves bread and pastry to customers while ensuring both meet GCB specs
• Makes and serves all sandwiches according to GCB specs- including during a rush
• Makes and serves all coffee and espresso drinks according to GCB specs- including during a rush, and is proficient at latte art
• Displays product knowledge of all items on our menus
• Knows and regularly works the duties of multiple shifts, including Retail Open, Retail Close, and Mid/Swing shifts
• Works in a way that maintains a clean cafe environment including: bussing, washing dishes, and executing all necessary café cleaning tasks.
• Has a "pitches in" mentality, can be seen volunteering with duties or helping others
• Adheres to proper cash handling procedures and standards with a high level of accuracy
• Uses checklists and training documents to become competent and proficient with the cafe systems
• Knows and acts in accordance with the mission, vision, and values of Grand Central Bakery in all parts of their job.
• Works collaboratively with a team. Communicates respectfully and professionally with teammates.
• Delivers excellent customer service - follows the 3 steps to great service at all times.
• Maintains competencies and demonstrate continuous application of these skills throughout the period of employment.
• Is committed to creating an anti-racist organization by actively opposing racism and promoting racial tolerance. Supports a culturally inclusive environment through the language and conduct of mutual respect and critical self-reflection.
• Knows and demonstrates efficient, correct and safe work and procedures.
• Follows all safety requirements, safety training, and instructions.
• Notifies manager if they ever become aware of a potential hazard in the workplace.
• Promptly reports all injuries, big or small, that are sustained while at work.

Knowledge, Skills, Abilities:

• Must be at least 18 years old
• Ability to read, write, and speak English required
• Maintains a valid Food Handler's Card at all times and follows health department guidelines at all times.
• Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.
• HS diploma/GED preferred
• Basic math skills required
• Must display professionalism and personality with customers
• Stays thoughtfully busy at all times, regardless of customer flow

Tools and Equipment Used

• Serrated knife
• Espresso machine
• Point of Sale (POS)
• Soup Warmers
• Bread slicer
• Dishwasher
• Sandwich grill

Physical Requirements

S: Seldom (1-10%) O: Occasional (10-30%) F: Frequent (30%-70%) C: Constant (Over 70%) N/A: Not Applicable

Sitting

S

Standing

C

Walking

C

Driving

N/A

Hearing

C

Seeing

C

Lifting

F – 20 lbs.

Carrying

F – 20lbs.

Talking

C

Climbing

Stairs/ Ladders

O

Bending/ Twisting at waist

F

Kneeling/Squatting

O

Crouching/Kneeling

O

Crawling

S

Reaching above shoulder

O

Repetitive Arm/ Hand Motion

C

Handling/ Grasping

C

Fine Finger Manipulation

C

Pushing/Pulling

O – 100lbs

Foot controls/Driving

N/A

Environmental Conditions

• This position works in a building containing a bakery and is constantly exposed to wheat flour dust and other grain dusts (rye, corn, oat).
• This position requires standing 100% of the shift.
• Loud café environment with frequent interruptions.

It is understood that this does not constitute an exhaustive list of the duties and responsibilities of the Café Team Member position but is offered as a general guideline of minimum essential expectations involved in this position.