Sr. Manager, Product Owner II, Contact Center Business Intelligence & Analytics
TD Bank ATM
- # Sr. Manager, Product Owner II, Contact Center Business Intelligence & AnalyticsApplyremote type: On Sitelocations: Mount Laurel, New Jersey: Greenville, South Carolina: Portland, Mainetime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 15, 2026 (6 days left to apply)job requisition id: R\_1494506**Work Location:**Mount Laurel, New Jersey, United States of America**Hours:**40**Pay Details:**$115,440 - $186,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Enterprise Enabling Functions**Job Description:****Department Overview:**The Product Owner II is responsible to ensure that a development team (pod) or multiple development teams (pods) are creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner II should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.As a Sr. Manager accountable for business intelligence, the Product Owner II, Data & Analytics is responsible for contact center platform capability performance and value management. As a Product Owner II role within the US Contact Center (USCC), it both leads the Analytics & Business Intelligence pod with direct accountability in the Product Group to drive business performance and inform future capability investment. Role is also active in evaluation of new work requests to inform prioritization across USCC product.**Depth & Scope:*** Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required* Deep expertise requiring significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas* Accountable for specialized product development support based on deep product expertise and expert knowledge of Agile/Scrum processes, roles and practices* Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work* Integrates knowledge of the enterprise function’s or business segment’s overarching strategy in leading program design, policy formulation or operating standards within one or more areas of expertise* Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements* Advises on execution strategy and leads the development and deployment of functional programs or initiatives within their own field or across multiple specialties* Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field* Requires innovative thinking to develop new solutions* Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment* Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context* Provides leadership guidance, make recommendations and collaborate with business to ensure solutions meets the business needs on a complex project or program**Education & Experience:*** Undergraduate degree and / or product certificate required* Graduate degree preferred* 10+ years relevant experience* 5-7 years Product Owner or Agile related delivery experience* Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset* Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset**Preferred Qualifications:*** 5-7 years as a Product Owner or Agile related delivery experience* 5 + years of experience in leading in early assessment of new work to inform prioritization* 5 + years of experience in identifying product/capability performance measurements and partners with business intelligence and analytics experts to ensure the US contact center has effective insight data and analysis tools* 5 + years of experience in establishing formal rigor for evaluating product performance (e.g., scorecards, trend reviews, and deep dives)* Extensive experience in presenting the financial narrative for our product group (costs and benefits) to ensure strategic investments translate into meaningful client and colleague improvements and return on equity for TD.* Certified Scrum Product Owner (CSPO) certification and project management experience is preferred* Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery is preferred**Customer Accountabilities:*** Partners with senior management to support the delivery of a product vision* In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value* Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence* Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience* Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate* Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes* Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized* Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria* Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs* Proactively raises issues that impede the efficient delivery of customer-focused increments* Responsible for defect management and prioritization**Shareholder Accountabilities:*** Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities* Leads relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements* Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank* Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required* Leads the submission and discussion on the Quarterly Business Review, with respect to their product* Identifies, mitigates and reports on risk issues per enterprise policy / guidance and ensures appropriate escalation processes are followed* Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)* Leads relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements* Leads or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations* Defines the OKRs in partnership with numerous stakeholders across the organization* Protects the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary* Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed* Oversees or leads the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite**Employee/Team Accountabilities:*** Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty* Develops annual and/or long-term plans for own area and influences plans well beyond area managed* Responsible for management of the overall team providing both leadership and guidance* Sets targets and objectives for the team, and deliver results* Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered* Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans* Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner* Manages employees in compliance with all human resources policies, procedures and guidelines of conduct* Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams* Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes* Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives* Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives* Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
- J-18808-Ljbffr TD Bank
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Sr. Manager, Product Owner II, Contact Center Business Intelligence & Analytics in Mount Laurel, NJ vacancy
- ...Fraud, Insider and Conduct Risk Management team Design, develop, and... ...integration of Artificial Intelligence (AI), including Generative AI... ...within and across various business lines to ensure alignment with... ...business intelligence, analytics, and data synthesis skills...SeniorBusiness intelligence
$70k - $75k
BAYADA Home Health Care is seeking a Senior Associate, Talent Acquisition Partner II to provide exceptional talent acquisition services. This mid-level role involves partnering with hiring managers, coordinating campus recruiting, and executing diversity recruitment...Senior- Jobtailor is seeking an IT Program Manager to lead a team of IT professionals and coordinate technology initiatives for business clients and internal partners. The role involves forecasting, planning, and negotiating costs for technology projects. The position requires...SeniorFull time
$115.44k - $186.16k
...geographic location, and other specific business and organizational needs. As a... ...this role.) Job Overview The Senior Manager, Talent Acquisition is accountable... ...led talent advisory. Leverage data, analytics, and labor market intelligence to identify trends, risks, and...SeniorWork at officeLocal area$140k - $235k
...for our teammates and businesses based on role-... ...organizations. The Sr. Relationship Manager will be a key member... ...providing specialized products and solutions to Not... ...the primary point of contact or trusted advisor... ...networking contacts and Centers of Influence...SeniorWork experience placementWork at officeLocal areaShift workDay shift- Job Title: Product Group Owner Job ID: 2024-12724 Job Location: Mt. Laurel, NJ, or New York, NY... ...creation and refinement of requirements (business value) Understand and anticipate the... ...leading and mentoring other Product Managers. Demonstrated knowledge in product development...Business intelligence2 days per week
- ...Hybrid Technologies, LLC is seeking a Product Owner to ensure the development pod delivers... ...prioritized backlog, collaborate with senior management, and remove blockers to maximize value.... ..., work with stakeholders across business and technical teams, and drive continuous...Senior
$70k - $75k
...Associate, Talent Acquisition Partner II is responsible for providing best-... ...role will partner with hiring managers and leaders to understand their business and talent needs to ensure the highest... ...techniques; utilize market data/intelligence to inform recruitment strategy....SeniorWork at officeLocal area$85k - $90k
...brand presence, while also managing internal communications and... ...sales, tech service, R&D, business intelligence, and market managers to ensure... ..., development and product launches, understand customer... ...ability to execute digital analytics, including SEO and GEO. Strong...Business intelligenceRust-Oleum
Cherry Hill, NJ3 days ago- Jobtailor in Mount Laurel, NJ seeks a senior risk analytics leader to drive ORM/ERM efforts across fraud, insider and conduct risk. You will design and curate complex dashboards, reports and scorecards while partnering with senior leadership on high-impact initiatives....Business intelligence
- ...Office of America is seeking an Account Manager - Commercial Lines to work fully remote,... ...focuses on maintaining an assigned book of business, ensuring client retention while also... ...management or 5 years in insurance, with strong analytical and customer service skills. We offer...SeniorRemote jobWork at office
- ...the fields of project management, architecture design,... ...understanding of the business and aides in decision... ...are cost effective and productive in nature. Our team members... ...Administration, IIS Server Administration.... ...knowledge in using V-center, VMware/Hyper-V. Hands...Business intelligenceContract work
- *Sign-On Bonus Take advantage of our new sign-on bonus! Center For Family Services is a place where you can be part of a dynamic, top... ...Center For Family Services is seeking a full time Senior Lead Case Manager for its Juntos Program. The Senior Lead Case Manager is...SeniorBusiness intelligenceFull timeRelocation package
- ...the fields of project management, architecture design,... ...understanding of the business and aides in decision... ...are cost effective and productive in nature. Our team members... ...Administration, and IIS Server Administration.... ...knowledge in using V-center, VMware/Hyper-V Hands...Business intelligenceContract work
$123.9k - $203.6k
...Relationship Manager II- Middle Market Provident... ...privately held businesses with revenues from... ...other commercial products. The position requires... ...to business owners, C-suite executives, and Centers of Influence. Identify... .... Strong analytical, negotiation, decision...Work experience placementWork at officeFlexible hours- ...thing and doing it well. Whether you're managing claims, supporting clients, or... ...processes, you’ll play a vital role in helping businesses and individuals move forward with confidence... ...compensation claims applying your analytical skills to make informed decisions and bring...SeniorFull timeLive outWork at officeLocal areaRemote workFlexible hours
$72.28k - $117.52k
...Jersey. The role involves providing expert guidance and analytical support related to risk management within the organization. Candidates should possess an... ...years of relevant experience. The position supports business operations while ensuring compliance with regulatory...Senior- ...experience (10+ years) in system administration, particularly with IIS and .NET application deployments. Responsibilities include providing enterprise-level technical support, configuring and managing Active Directory, and automating configurations. The role offers a contract...SeniorContract work
$148.72k - $240.24k
...location, and other specific business and organizational... ...) Senior Relationship Manager (RM), Commercial... ...the full range of TD’s products and services, such as... ...frequent interaction with centers of influence, diverse... ..., and senior business contacts Develops community relationships...SeniorTemporary workWork at officeLocal areaFlexible hours- A recognized business services company in New Jersey seeks a Solution Architect to define development best practices and serve as the single point of contact for database and ETL design. This role involves overseeing reporting design, ensuring best practices in development...Business intelligence
- ...responsible for identifying and delivering data-driven insights and analytical support to senior leadership of IVIRMA North America.... ...leverage both qualitative and quantitative data to create business intelligence to guide strategic execution. This role serves to create...SeniorBusiness intelligenceWork at officeRemote workFlexible hours
$105k - $125k
...cost accounting (fuel, generation, transmission, etc.) Strong analytical and problem-solving ability. A Generation Ahead by Design™... ...Hybrid work opportunities available for eligible roles, where business needs and role requirements allow ~401(k) retirement plan...SeniorBusiness intelligenceImmediate startFlexible hoursHoltec International
Camden, NJ2 days ago$50k - $110k
...Software Developer I or II who enjoys solving... ...applications and business systems. Build... ...support CNC machining, production scheduling, quality management, and operational... ...future predictive analytics efforts. What We... ...tools, and business intelligence concepts....Business intelligenceTemporary workInternship$110k - $130k
...Project Manager II The Project Manager II is responsible for planning, coordinating, and executing projects and procurement activities... ...budgets, schedules, and progress reporting. Coordinate engineering, business development, fabrication teams, procurement, quality,...Immediate startFlexible hoursHoltec USA Corp
Camden, NJ2 days ago$170k - $190k
Aecon U.S. is seeking a Design Manager in Mount Laurel Township, New Jersey, responsible for managing multidisciplinary design teams for power generation projects. The successful candidate will have extensive design experience, ideally 16+ years, including leadership in...Senior$106.16k - $153.93k
A municipal engineering firm in New Jersey is seeking an experienced Project Manager to lead public infrastructure projects. Ideal candidates will have over 8 years of experience in municipal engineering and proven client management skills. Responsibilities include project...Senior- ECS Mid-Atlantic, LLC is hiring a Senior Project Manager located in Mount Laurel Township, NJ. This role is crucial for ensuring project... ...from proposal to final invoice, acting as the main point of contact for clients. Qualified candidates will have at least 10 years of...Senior
- Spotlock, located in Mount Laurel, NJ, is looking for an experienced Survey Project Manager with over 5 years of land surveying experience. This role involves managing diverse survey projects, overseeing boundary analysis and client coordination, as well as mentoring junior...Senior
$120k - $150k
...Senior Project Controls Specialist in Mount Laurel Township, New Jersey. This role involves supporting large-scale nuclear projects by managing cost control systems and performance metrics. The ideal candidate should have a degree in Quantitative, Engineering, or...Senior- ...graduation from an accredited college or university with major work in business or public administration, marketing, economics, or a related... .... Such experience must provide the knowledge, skills, and analytical ability normally gained from attainment of a bachelor's degree...SeniorPermanent employmentContract workWork experience placement
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Manager, Product Owner II, Contact Center Business Intelligence & Analytics. Be the first to apply!
Related searches
- senior manager product development Mount Laurel, NJ
- senior magento developer Mount Laurel, NJ
- senior quantitative risk analyst Mount Laurel, NJ
- senior manager pmo Mount Laurel, NJ
- senior accountant part time Mount Laurel, NJ
- senior analyst Mount Laurel, NJ
- senior tax Mount Laurel, NJ
- senior manager legal Mount Laurel, NJ
- senior human factors engineer Mount Laurel, NJ
- senior brand strategist Mount Laurel, NJ