Field Service Engineer

Field Service Engineer

Perform maintenance activities as per vendor specifications on a variety of display products, servers, audio-video equipment, etc. that are part of the integrated solution.

Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)

Troubleshooting system configuration, network, and software/OS issues

Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc.

Documenting all customer issues for use by support staff and management

Travel up to 90-95% of the time

Qualifications:

• Minimum 1 year of experience in a customer support/service environment preferred
• CTS certification preferred
• Network+ and/or Security+ preferred
• Familiar with either NetSuite cloud applications or other similar CRM systems
• Time spent learning a custom software solution is preferred

This is a Permanent position based out of Rockaway, NJ.

The pay range for this position is $62400.00 - $66560.00/yr.

Medical, Dental, Vision, 401K, PTO. Travel and per diem expenses reimbursed.

This is a fully onsite position in Rockaway, NJ.

This position is anticipated to close on Jul 14, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.