Assistant Business Office Manager/ Assistant Social Services Manager

Assistant Business Office Manager / Assistant Social Services Manager

POSITION SUMMARY

The Assistant Business Office Manager / Assistant Social Services Manager is responsible for assisting with daily business office operations and supporting the social, emotional, and psychosocial needs of residents. This position works closely with residents, families, staff, and outside agencies to ensure accurate financial operations, effective communication, and quality resident care.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of Medicare, Medicaid, private insurance, billing, collections, and resident accounts preferred.
• Knowledge of skilled nursing facility operations, resident rights, and discharge planning preferred.
• Must possess strong communication, organizational, and problem-solving skills.
• Must be able to interact professionally with residents, families, staff, and outside agencies.
• Must maintain confidentiality of resident and financial information.
• Must be computer literate with knowledge of Microsoft Office, including Excel and Word.
• Previous experience in long-term care, business office operations, or social services preferred.

JOB DUTIES & RESPONSIBILITIES

Business Office Responsibilities

• Verify and reconcile daily midnight census reports.
• Assist with admissions, billing, collections, and resident financial accounts.
• Assist with Medicaid applications, insurance verification, and pending accounts.
• Participate in collection meetings and assist with resolving outstanding balances.
• Meet with residents and families regarding financial obligations.
• Attend UR/PPS meetings as necessary.
• Assist the Business Office Manager with daily departmental operations.

Social Services Responsibilities

• Assist with resident admissions, assessments, and discharge planning.
• Provide emotional and psychosocial support to residents and families.
• Assist with coordinating community resources, transportation, and discharge services.
• Participate in resident care planning and interdisciplinary meetings.
• Assist with addressing resident concerns, grievances, and resident rights.
• Maintain accurate and confidential social services documentation.
• Communicate with residents, families, staff, and outside agencies regarding resident needs.
• Assist the Social Services Director with daily departmental operations.

General Responsibilities

• Follow all facility policies, procedures, and applicable regulations.
• Attend required meetings, training, and educational programs.
• Maintain professional relationships with residents, families, and staff.
• Perform additional duties as assigned.