Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: In our agency, we believe every day is an opportunity to plan for a brighter future. I've had the honor of serving my community for the past 14 years, and being a State Farm agent has truly changed my life both personally and professionally. I was born in Mexico City and moved to Omaha in the mid-90s. Most of my family is still in Mexico, and I visit as often as I can.


Family means everything to me - my parents taught me to work hard, be honest, and treat others the way I want to be treated. I never imagined I would become an insurance agent, but this career has become one of the most rewarding paths I could have taken. It has allowed me to build deep connections within the community, many of which have turned into lifelong friendships. My incredible team works hard to support our customers across Bellevue, Omaha, Council Bluffs, and throughout Nebraska and Iowa.

We offer a Simple IRA, a hiring bonus, and strong work-life balance. We're looking for individuals who are hardworking and passionate about making a real difference in the community. If you're someone who values connection, service, and growth, this is a place where your work can truly matter.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Monica Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $50,000.00 per year


My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bellevue, NE and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.