Application Engineer Support Specialist

Are you an engineering graduate excited to apply your technical skills while helping customers solve real‑world challenges? Join us as we develop smarter ways to move and transform water, reduce energy use, and improve quality of life for communities everywhere. Engineer, Support Specialist As a key part of the USA Customer Service & Shared Services Center (CSSC) team, you will create impact by strengthening strategic customer relationships and expanding market presence. You will serve as the primary internal point of contact for strategic accounts within the Commercial Building Services division, resolving complex inquiries and ensuring seamless order fulfillment while identifying opportunities to grow business relations. Responsibilities Serve as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order‑to‑delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution. Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets. Process and manage complex orders, coordinate customer‑requested changes, and consolidate shipments to improve delivery efficiency for project‑based sales. Organize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations. Partner cross‑functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply‑chain concerns proactively. Promote Grundfos digital self‑help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks. Qualifications Bachelor's degree in engineering or related technical degree in lieu of a degree, plus 5+ years of relevant pump industry experience with direct customer‑facing engagement. Proficiency with SAP R/3 or S/4HANA and CRM platforms (preferred). Strong Microsoft Office skills, including advanced Excel (macros, VLOOKUP), PowerPoint, and experience with Power BI dashboards. Authorization to work in the USA without employer sponsorship. Sponsorship is not available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT, or any other employment‑based visa. Preferred Qualifications Technical expertise in reading and interpreting pump designs, specifications, and related documentation. Familiarity with the order‑to‑cash (OTC) cycle, supply‑chain processes, or operations environments. Demonstrated success influencing stakeholders and peers across cross‑functional teams without direct authority. Benefits Flexible hours, home working opportunities, and parental support. Annual bonuses, health insurance and a strong focus on well‑being activities. Three days of additional paid leave for volunteering in the community. Access to on‑demand training and learning sessions and carefully structured programs to pursue personal and professional development opportunities. The salary range for this position is $61,000 to $92,000. Individual pay will be determined based on market location and the candidate’s profile. Compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs. Certain roles are eligible to earn sales incentives based on revenue or utilization. Grundfos is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our hiring decisions are based on qualifications, merit, and business needs. If you require an accommodation to complete your application or interview, please contact View email address on click.appcast.io. We are committed to providing a fair and accessible hiring process. Apply today and we look forward to hearing from you. #J-18808-Ljbffr