Customer Retention & Development Manager (CRDM)

Expeditors

Customer Retention & Development Manager (CRDM)

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies

Qualifications

Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
Demonstrated customer service skills and proven interpersonal skills
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
Inquisitive and exploratory mind-set
Fluent in English

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Apply

Vacancy posted 27 days ago

Similar jobs that could be interesting for youBased on the Customer Retention & Development Manager (CRDM) in Metairie, LA vacancy

Retention & Revenue Growth Manager
...professional to develop and implement a District Retention Program. This role involves facilitating branch meetings, analyzing customer revenue trends, and ensuring consistency in... ...four years of industry experience, strong management and customer service skills, and...
Suggested
Expeditors
Metairie, LA
1 day ago
Client Services Manager
...Position Summary: The Manager II assists the Client Accounting and Advisory services (CAAS) department through their involvement in overseeing staffs work on client engagements and direct involvement with the client on more complex accounting and bookkeeping matters...
Suggested
Interim role
Local area
Synectics
Metairie, LA
3 days ago
Remote Corporate Development Associate - AI Trainer ($50-$60 per hour)
$50 - $60 per hour
...or in progress) is strongly preferred. Relevant backgrounds include Financial Accounting, Investment Banking, Corporate Development, Wealth Management, and Insurance Planning. Advantages of contracting with us: You'll be able to choose which projects you want...
Suggested
Hourly pay
Contract work
For contractors
Work experience placement
Remote work
Data Annotation
Metairie, LA
more than 2 months ago
Customer Success Manager-New Orleans
...CUSTOMER SUCCESS MANAGER NEW ORLEANS LA ...APPLY NOW!!! The Waste Pro Sales Customer Success Manager provides for the long-term growth and retention of WP revenues through consistent, effective existing customer interactions and relationship building activities. Through...
Suggested
Contract work
Temporary work
Work experience placement
Work at office
Local area
Waste Pro
Kenner, LA
2 days ago
Market Development Specialist
...increase net new sales revenue. A Market Development Specialist plays a crucial role in the... ...Actively identify and pursue potential customers through various channels, ensuring a... ...trends and customer needs. 7. Data Management: Maintain accurate records of interactions...
Suggested
Full time
Restech (LA)
Metairie, LA
4 days ago
Client Relationship Manager
...to families and individuals &##128313;Educate clients on policies that prevent financial disaster during times of loss &##128313;Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary...
Full time
Globe Life: Moore Organizations
Kenner, LA
20 hours ago
Customer Experience & Operations Manager
...culture built on bold ideas, operational excellence, and genuine customer obsession. If you are a systems thinker who runs toward... ...OPPORTUNITY We are looking for a Customer Experience & Operations Manager who is equal parts process architect and team leader. You will...
Immediate start
Oracle Lighting
Metairie, LA
2 days ago
Client Solutions Manager
$100k
...and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: UNCAPPED EARNING POTENTIAL AGGRESSIVE...
Local area
Slice Merchant Services
Kenner, LA
20 hours ago
Client Success Manager
...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...
Full time
Globe Life: Moore Organizations
Kenner, LA
1 day ago
Director of Business Development
...About the Job Director of Business Development *Behavioral health/hospital experience required* Ask about our 5K Sign On Bonus... ...of Business Development, as an essential member of the senior management staff, is responsible for directing the development and continuous...
Full time
Work experience placement
Seasonal work
Local area
Relocation package
Monday to Friday
Shift work
Day shift
Perimeter Healthcare
Kenner, LA
4 days ago
Sales-Driven Client Success Manager
RESTECH INFORMATION SERVICES is seeking a Client Success Manager in Metairie, Louisiana, to enhance client relationships and drive sales... ...possess strong interpersonal skills and an understanding of customer needs related to technology. Sales experience is required, while...
Base plus commission
RESTECH INFORMATION SERVICES
Metairie, LA
1 day ago
Practice Success Manager
...Key Responsibilities Client Relationship Management Build positive and productive... ...increased revenue, profitability, and customer loyalty. Collaborate with the licensee... ...corrective plan as needed. Training & Development Maintain a high-level of knowledge and...
Work at office
Remote work
OrthoSynetics, Inc.
Metairie, LA
2 days ago
Customer Experience Manager: Lead Frontend & Team
Five Below, Inc. is looking for a Customer Service Manager in Metairie, LA. The role focuses on ensuring that all crew members deliver outstanding service to customers and leading store operations to achieve success. Ideal candidates will have at least 2 years of management...
Flexible hours
Afternoon shift
Five Below, Inc.
Metairie, LA
4 days ago
Advisor Development Consultant (Annuity / Life Sales)
$45k
...Position Title: Advisor Development Consultant (ADC) Reports to... ...knowledge, and extraordinary customer service to independent... ...agencies for the establishment and retention of new business. ADCs must... ...monthly sales goals set forth by management · Participate in...
Full time
Work experience placement
Work at office
Flexible hours
Simplicity Group Holdings
Metairie, LA
14 days ago
Civil Project Manager - Land Development & Permitting
Duplantisdesigngroup in Metairie, Louisiana, is seeking a Civil Engineering Project Manager to oversee various civil design and permitting projects. The manager will ensure projects meet client satisfaction and are completed on schedule and within budget. This role requires...
Full time
Contract work
Duplantisdesigngroup
Metairie, LA
2 days ago
Civil Project Manager - Site Development & Permitting
...in Metairie, LA, is searching for a Civil Engineering Project Manager to lead projects related to industrial, commercial, and municipal... ...significant client interaction, project management from early development to completion, and a commitment to high-quality deliverables....
DDG
Metairie, LA
2 days ago
Remote Associate Customer Success Manager (Florida)
$70k - $80k
...School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven... ...reporting and flag at-risk accounts to the Customer Success Manager team. Maintain accurate and up-to-date CRM documentation (Salesforce...
Work at office
Local area
Remote work
Worldwide
Flexible hours
Age Of Learning
New Orleans, LA
29 days ago
Sr. Manager, Power Development
...Sr. Manager, Power Development Responsible for a utility-scale new generation (gas) self-build project development team that supports the corporation's reliability and sustainability goals. Manage the expansion of the development pipeline through land acquisition;...
Contract work
For contractors
Entergy
New Orleans, LA
3 hours ago
Development and Grants Coordinator
$48.5k - $50k
...Development & Grants Coordinator The Opportunity Eden Centers for Hope and Healing (Eden Centers) is seeking a detail oriented and mission... ...operations during a period of continued growth. This role manages grant activity across the full lifecycle and provides essential...
Flexible hours
Nashville Public Radio
Harahan, LA
20 hours ago
Remote Clinical Customer Success Executive (Sioux Falls, SD)
...information, visit . About the Role: We are seeking a Clinical Customer Success Executive with clinical and corporate experience to... ...tools, particularly in bedside care and nursing operations. Manage day-to-day client relationships, ensuring seamless communication...
Work at office
Local area
Remote work
Relocation
Hippocratic Ai
New Orleans, LA
13 days ago
Professional Development Specialist
...Phelps Dunbar is seeking a Professional Development Specialist in one of our regional... ...integration, learning & development, performance management, and employee engagement. As a newly... ...for improving lawyer engagement and retention Requirements Four to six years of professional...
Work at office
Remote work
Work from home
Flexible hours
Pdclegal
Harahan, LA
3 days ago
Client Service Coordinator
$15 per hour
...Role: We are seeking an enthusiastic and customer‑focused Client Service Coordinator (CSC)... ...and friendly environment. Answer and manage a multi‑line phone system, scheduling appointments... ...ongoing opportunities for learning and development, this role is perfect for someone who is...
Hourly pay
Local area
Flexible hours
National Veterinary Associates
Harahan, LA
3 days ago
Engagement Manager
...Job Summary The Engagement Manager role oversees several critical programs that are designed around engaging our membership with our care teams and services to achieve improved healthcare outcomes, and reduced cost. This important role will be instrumental in creating...
Work at office
AbsoluteCARE Inc
Harahan, LA
3 days ago
Donor Engagement Manager
$1,000 - $5,000 per month
...Donor Engagement Manager, Louisiana Bucket Brigade The Louisiana Bucket Brigade is a 501(c)(3) environmental health and justice organization... ...a long‑term focus on major donors. ($5,000+). Reports to: Development Director Job Status: Full‑time, 40 hours per week....
Full time
Work at office
Local area
Remote work
1 day per week
Louisiana Bucket Brigade
Harahan, LA
4 days ago
Business Development-"Client Executive"
$175k - $225k
...a five-state region and is seeking an accomplished business development professional to help drive strategic growth. About the Position... ...combines strategic business development with account management responsibilities, serving as both a hunter and a farmer within...
Contract work
Work at office
Relocation
Relocation package
Kimmel and Associates
New Orleans, LA
2 days ago
Remote Customer Success Manager, Large/Enterprise School Districts Join Our Remote Talent Community
...CUSTOMER SUCCESS MANAGER , LARGE/ENTERPRISE SCHOOL DISTRICTS – JOIN OUR REMOTE TALENT COMMUNITY (... ...record of driving product adoption, retention, and strategic expansion - Excellent... ...,000 annual stipend for professional development - A remote-first culture built on trust...
Remote work
Securly
New Orleans, LA
a month ago
Assitant Front Office Manager
...Position Summary The Assistant Front Office Manager supports the Front Office Manager in... ...training, performance management, and employee development. Maintain effective communication with... ...in a hospitality environment. Strong customer service, communication, and problem-...
Work at office
Flexible hours
Shift work
Afternoon shift
Hilton New Orleans Airport
Kenner, LA
6 days ago
IT Business Partner - Operations & Technology
...with occasional technical issues, the primary focus is on vendor management, systems optimization, and driving technology adoption across... ...externally and internally Ability to provide exceptional customer service, both externally and internally, at all levels of the...
Full time
Work at office
Local area
The McDonnel Group
Metairie, LA
3 days ago
Head of Development & Fundraising
...Now Hiring : Development Manager Development and Communication Location: New Orleans, LA Schedule: Full-Time, Monday-Friday (occasional... ...through cultivation, solicitation, stewardship, and retention activities. 3. Collaborate with the Vice President of Communications...
Full time
Work at office
Local area
Immediate start
Monday to Friday
Afternoon shift
The Lighthouse for The Blind in New Orleans
New Orleans, LA
3 days ago
Development Director
...people to transform schools and communities through service. The Development Director (DD) leads fundraising and external engagement... ...foundation, government, and individual giving streams. This role manages a multi‑faced annual fundraising portfolio that supports several...
Full time
Visa sponsorship
Work visa
Flexible hours
City Year
Harahan, LA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Retention & Development Manager (CRDM). Be the first to apply!