Account Manager

Job Overview Join to apply for the Account Manager role at Urban SDK 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Urban SDK Urban SDK is shaping the Future of Smart Cities. We are pioneers in geospatial AI technology, providing public leaders with insights and automation for mission‑critical decisions. We equip critical public services with geospatial AI, enabling precise, data‑driven decisions with efficiency and confidence. Our Commitment to People: We are committed to aligning business growth with professional outcomes for every employee. Our commitment has been recognized by Jacksonville Business Journal and Will Reed as a noted Best Places to Work. About The Role At Urban SDK, customer relationships are our top priority. We’re looking for an experienced and driven account manager to maintain customer accounts, serve as our main point of contact, and grow your book of accounts. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with executing on renewals, upsells, and closing businesses to reach quotas. Responsibilities Serve as the main point of contact in all matters related to customer concerns and needs within your assigned territory accounts. Build and strengthen customer relationships to achieve long‑term partnerships leading to increased customer retention. Identify risk accounts and work with leadership to develop a plan of action to reduce risk. Develop strong relationships with product and engineering teams to assist in new product development based on customer feedback. Develop a thorough understanding of our products and service offerings to better upsell and cross‑sell to customers. Train and onboard new customers, so they have a full understanding of the platform. Develop a comprehensive understanding of Urban SDK’s products, services, and product roadmap. Achieve customer retention and expansion goals. Qualify upsell, cross‑sell, and renewal opportunities within assigned territory accounts. Handle inquiries and requests from customers and address their needs. Work closely with the Account Management team, Sales Team and Sales Management to communicate pipeline, develop, test and implement new customer success strategies. Qualifications BA/BS required or equivalent experience 3+ years of Customer Success, Renewal or Account Management experience, preferably with enterprise software or SaaS. A track record of achieving customer retention and sales targets. Demonstrated ability to articulate the business value of complex enterprise technology. Familiarity with the transportation technology, city planning, or civil engineering industry is a plus. Familiarity with analytics, databases, and smart city technology is a plus. Compensation Location: Jacksonville, FL (Town Center Area) Type: Full-time Reports to: Director of Account Management Salary Based on Experience Commission Annual Bonus Medical, Vision, Dental, 401(k) 21 Days Vacation Office Lunch provided Daily Seniority level Mid‑Senior level Employment type Full-time Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Urban SDK by 2x #J-18808-Ljbffr