Manager, Supply Chain & Commercial Operations

Company Overview

About Midea America:

Midea America Corp., is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #246 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.

Job Summary

The Manager, HVAC Supply Chain & Commercial Operations, serves as the single point of accountability for operational and supply chain coordination supporting the HVAC business. This role aligns the AP1 forecast with business priorities, drives seasonal readiness, coordinates inventory strategy and planning with Supply Chain Management (SCM), supports distributors, and manages revenue-at-risk through timely issue resolution. Working across Sales, Product Management, SCM, Logistics, and customers, the manager translates business needs into coordinated operating plans, clear commitments, and accountable follow-through.

Essential Job Responsibilities

• HVAC Operations Coordination – Serve as the main operational contact for HVAC. Coordinate Sales, Product Management, SCM, Logistics, Order Management, and customers to resolve issues, track commitments, and escalate gaps.
• Forecast Alignment (AP1) – Align AP1 forecasts with Sales, Product Management, and SCM, reflecting seasonal demand, customer and distributor needs, and supply constraints. Track agreed updates in operating plans.
• Inventory Planning with SCM – Work with SCM on stocking and replenishment plans that balance seasonal availability, service, and inventory exposure. Coordinate inventory positioning, inbound timing, and logistics readiness; follow up on shortages, excess, aged, and end-of-season stock.
• Revenue-at-Risk – Track revenue at risk from supply, allocation, or delivery issues. Coordinate recovery actions with Sales, SCM, and Logistics and escalate unresolved risks.
• Operational Reporting – Maintain updates on AP1 alignment, seasonal readiness, inventory, fulfillment, and revenue-at-risk, highlighting exceptions and follow-up actions.
• Distributor & Customer Support – Support Sales with availability, order status, delivery commitments, and supply issues. Coordinate responses and communicate realistic timelines and recovery actions.
• Process Improvement & Projects – Improve planning handoffs and issue resolution, and support HVAC operational projects as assigned.

Required Qualifications

• Technical Skills: Proficiency in forecasting tools, ERP/MRP systems, and advanced Excel; familiarity with data analytics platforms (e.g., Power BI, Tableau) preferred.
• Process Expertise: Strong knowledge of forecast alignment, seasonal readiness, inventory strategy and planning, order fulfillment, and supply chain coordination.
• Communication: Excellent verbal and written communication skills with the ability to present complex data clearly to cross-functional teams and leadership.
• Leadership: Proven ability to drive cross-functional accountability, influence without direct authority, and manage competing business priorities in a fast-paced environment.
• Problem-Solving: Strong analytical and problem-solving skills, with a track record of delivering process improvements and operational efficiencies.

Preferred Qualifications

• Experience translating inventory, order, and supply data into actionable operating plans and business reporting.

Education and Experience

• Education : Bachelor’s degree in supply chain management, Business Administration, Finance, or a related field (master’s degree preferred).
• Experience : 5+ years of progressive experience in Operations, Supply Chain Management, business planning, or related fields, including cross-functional coordination and customer or distributor support.
• Industry Knowledge: Experience in HVAC, appliances, or other seasonal product businesses; familiarity with distributor channels, seasonal inventory requirements, and customer fulfillment operations preferred.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.