Practice Manager (Woodland Hills Vision Care)

VSP Vision Care Manager

Drive the business by leading, initiating and managing all practice-level business goals, core values, and vision. Develop a positive and productive environment that ensures premier customer service, customer retention, as well as outstanding quality care to patients.

Plan, develop, organize, implement, and direct the day-to-day functions of the practice and its programs and activities to ensure compliance, efficiency, and patient satisfaction. Identify strategy for practice growth and execute plans to achieve practice, productivity and budgeted goals. Manage staff performance including supervising, coaching, counseling, inspiring, and developing staff. Responsible for interviewing, hiring, and training new staff. Review the practice's policies and procedures to make recommendations for continued compliance and current regulations and interpret policies/procedures to appropriate parties such as employees and patients. Address staff issues and make appropriate solutions toward improvements; perform consistent staff evaluations and deliver team trainings. Analyze financial data including revenue, expenses, and budgets. Control and manage expenses to budget as it relates to products, inventory and payroll management. Work on special projects and perform other related duties as assigned or requested.

Typically has the following skills or abilities: Bachelor's degree in related field or equivalent experience. Minimum of 2 years of leadership experience in a business-related environment. Optical experience preferred. Proven track record in leading overall team performance and understanding of optometric business processes and strategic development. Ability to recruit, facilitate, train, coach, and develop excellent patient-centric staff. Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business. Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships. Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up. For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.