Client Support Representative

Welcome to Advanced IPM! Experience the fascinating and impactful world of pest control, where you play a crucial role in helping clients maintain safe and healthy environments.

We are a dedicated and innovative team that takes pride in delivering exceptional service to our clients. Our team is hardworking, values creativity, and is committed to supporting each other. We believe in fostering a fun and collaborative environment, complete with complimentary snacks and coffee to keep our energy high!

Position Summary:
As a Client Success Representative (CSR) at Advanced IPM, you will be the face of our company, providing friendly, knowledgeable, and prompt support to both internal team members and external customers. Your primary function will be to address and resolve potential issues quickly and effectively while taking every opportunity to exceed client expectations. You will manage information processing, communication, and sales support, ensuring accuracy and efficiency in all your tasks.

Key Responsibilities:

• Answer multi-line phone systems and screen calls to determine the nature of inquiries, providing appropriate responses and follow-up.

• Schedule service calls, manage client appointments, and input service call notes into the database.

• Assist clients with payments, billing questions, and cancellations, striving for resolutions whenever possible.

• Welcome new residential clients and schedule termite inspections.

• Log and follow up on client complaints, ensuring timely resolution.

• Respond to inquiries from prospective clients and forward relevant information to the appropriate teams.

• Process emails in a timely manner containing current and potential client inquiries.

• Manage and distribute sales leads, track follow-ups, and set up client appointments.

• Opportunity to obtain a pest control license and provide pricing information to incoming inquiries, earning sales commissions.

Why Join Us?

• Be part of a team that values creativity and showing up for one another.

• Enjoy a fun and supportive work environment.

• Opportunities for professional growth and development.

• On-the-job training is provided, ensuring new team members feel supported.

• Work in a family-owned company that prioritizes its employees' well-being and success.

Benefits:

• Full-Time Employment

• Paid Training Customized to Your Needs

• Medical, Dental, Vision, and Chiropractic Benefits

• Life Insurance

• 401K Match Program

• Role-Specific Continuing Education

• Leadership Development

• Opportunities for Career Growth

Qualifications:

• High School Diploma or equivalent.

• Minimum of 2 years of customer service experience.

• Strong reliability, responsibility, and dependability.

• High degree of accuracy and attention to detail in data entry.

• Professional demeanor with a positive attitude towards work.

• Ability to work independently, set priorities, and accomplish work goals within accepted timeframes.

• Adaptability to change and willingness to take on additional responsibilities.

• Proficiency in various internet web-based application programs and computer databases.

Physical Requirements:

• Ability to lift up to 25 lbs. occasionally.

• Ability to stand, walk, and sit for extended periods.

• Ability to handle office equipment and perform data entry with high accuracy.

• Average noise level for an office environment.

Advanced IPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are passionate about providing exceptional client support and want to be part of a dynamic and fun team, we would love to hear from you!