Emergency Communications Supervisor

Emergency Communications Center Supervisor

Oversees Emergency Communications Center operations and provides coordination and technical expertise for Computer Aided Dispatch and E 9-1-1 Telephonic Systems, including mapping for all PSAPs in Seminole County. Provides support and direction to staff including discipline, education and evaluations. Provides operational direction for various portions of the Fire/EMS dispatch.

Salary will be determined depending on qualifications of candidates who exceed the minimum requirements as outlined within the job description. Additional compensation based on licensure.

Essential Functions

• Reads and interprets GIS mapping associated with Computer Aided Dispatch (CAD) information and associated files.
• Supervises assigned personnel. Functions as a necessary Team Member in the Emergency Communications Center. Develops work plans to ensure the Emergency Communications Center operates in an effective manner. Develops short- and long-range goals and objectives for the Emergency Communications Center.
• Coordinates mapping program for all public safety answering points (PSAPs) in Seminole County.
• Establishes work schedules to ensure appropriate staffing in the Emergency Communications Center.
• Performs technical support for computer aided dispatch system.
• Complies with Department and Division policies and procedures.
• Coordinates education programs for the Emergency Communications Center.
• Maintains effective communications with vendors and technical experts in association with efficient operation of equipment and software.
• Participates as a member of the countywide Communications Users Group and attends other meetings as requested.
• Participates as a member of the Seminole County 911 Manager's Group.
• Reads and becomes familiar with software programs and associated documentation to ensure the effective operation of the Computer Aided Dispatch System.
• Performs other duties as assigned or as may be necessary. Must be available to work flexible hours, when required.

Minimum Qualifications

• Completion of high school/GED and five (5) years experience, or a combination of education and technology or closely related field.
• Knowledge of Windows NT software. Knowledge of Microsoft Office. Knowledge of Computer Aided Dispatch (CAD) systems.
• Must possess and maintain certification as an APCO Communications Supervisor.
• Must possess and maintain certification as an Emergency Medical Dispatcher.
• Must possess and maintain certification as an Emergency Medical Technician License.
• Must possess and maintain a valid Florida Drivers License.

Additional Requirements

• Ability to read and interpret technical documents relating to programs utilized in the E 9-1-1 System.
• Ability to utilize database programs, computers and associated software programs.
• Ability to effectively communicate orally and in writing.
• Ability to make effective presentations before large and small audiences.
• Ability to utilize geographic information systems in the operation of CAD and mapping operations.