Patient Relations Coordinator-FT

Job Description

Job Description

At Beach House Center for Recovery, our Patient Relations Department exists to serve as the heartbeat of the patient experience. We believe that recovery is a community effort. Our team strengthens the ties between clinical, medical, and alumni departments to ensure that every individual in our care feels seen, supported, and heard.

As a FT Patient Relations Coordinator , you aren't just managing tasks—you are building the bridge between a patient's daily needs and their long-term recovery goals.

Responsibilities:

• Patient Advocacy & Caseload Management: Maintain a dedicated caseload, meeting regularly with patients to assess and assist with daily needs outside the clinical scope.
• Interdisciplinary Liaison: Attend weekly clinical meetings to report on patient progress and collaborate with Case Managers to develop a 360-degree view of patient health.
• Logistics & Daily Care: Manage the "essentials" that keep a patient’s life running smoothly, including:
  • Coordination of patient funds with families.
  • Managing mail and Amazon ordering.
  • Overseeing Business Center access.
• Retention & Crisis Support: Facilitate "AMA/ACA blocking" by providing immediate support and advocacy for patients considering leaving treatment early.
• Cross-Departmental Collaboration:
  • Alumni: Partner with the Alumni Department and Family Wellness program to provide a secondary point of contact for families.
  • Business Development: Act as a liaison for referred patients to ensure a seamless transfer and continuity of care.
  • Clinical: Assisting the therapists with your assigned caseload.
  • Case Management: Working directly with your assigned Case Manager to solve issues outside of their purview.
  • Medical/Nursing: Coordinate with the medical team to ensure all health-related needs are integrated into the patient’s clinical picture.

Knowledge & Experience:

• A deep-seated desire to serve the recovery community and improve the patient experience.
• Knowledge of 12-Step Recovery Programs preferred
• Proficiency in tools like Slack, Teams, E-mail and the ability to communicate urgently and professionally across various departments.
• Ability to balance a caseload while managing logistical tasks like inventory and scheduling.
• Comfortable working in a fast-paced environment with a fixed schedule that includes some evening and weekend hours.

Schedule: Variable (Monday – Sunday 8:00 AM – 8:30 PM)

All candidates offered a position must consent to a comprehensive background check including employment history, education verification, criminal records, driving history and other relevant checks.

A pre-employment drug screen is also required as part of the hiring process.