Workforce Specialist

The Harris Center for Mental Health and IDD ("The HARRIS CENTER") is looking for an Workforce Specialist to join our team. The Workforce Specialist is responsible for all SOD and Crisis Line Counselor scheduling for the Crisis Line and processing timecards for Crisis Line Counselors. This includes time off requests, scheduling for all staff meetings, holiday schedules and any other special scheduling needs on the crisis line. This position will also monitor any attendance issues. The Workforce Specialist will monitor Release Code Usage and will coordinate with rest of team on when best times to conduct meetings, trainings or other times when Crisis Line Counselors need to be off the phones for the Crisis Line to maintain maximum efficiency with being able to answer calls. The Workforce Specialist will assist with all other duties as assigned.

Your role in action:

• In coordination with the Operations Manager, will help develop and maintain permanent schedules for Crisis Line Counselors.
• Maintains Crisis Line Counselors' daily and special scheduling.
• Processes all requests for time off from Supervisors and Counselors, while maintaining maximum coverage for phones and supervisory coverage.
• Monitors and tracks all attendance concerns daily.
• Maintains confidentiality about all time concerns and requests.
• Processes timecards (including during disaster events) for Crisis Line Counselors every pay period.
• Assists with identifying needs for updates to Crisis Line Operational Guidelines regarding time and attendance.
• Learns and maintains working knowledge of WFM systems.
• Runs and provides weekly and monthly Release Code Reports for Crisis Line Counselors.
• Monitors staffing coverage and call volume to help guide in scheduling meetings and trainings.
• Adheres to the Standards of Behaviors and all Agency Policies and Procedures.
• Performs other related duties as assigned

What qualifications will you need:

Education:

• High School diploma or general education degree (GED).

Experience:

• 1 year of experience.

Required Knowledge, Skills & Abilities:

• The person must have well-developed interpersonal, organizational, and problem-solving skills, and be a team player with a desire to provide a high level of customer service. Possess strong oral and written communication skills and interact effectively at all levels within the organization.
• Strong leadership skills with the ability to maintain absolute confidentiality in all work-related matters with the ability to communicate effectively and tactfully at all levels of the agency. Must have strong computer skills (intermediate or advanced) including use and maintenance of electronic mail, Microsoft Office - especially Excel, and specific information systems. Proficient with typing and requires excellent organizational and time management skills.

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching - a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

What else you should know:

• This posting is associated with position #7145.

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provided care to over 96,000 people in fiscal year 2023!

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at 86 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language to better serve what is one of the most multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.