Digital Workplace Client Services Project Management Portfolio Lead - Senior Vice President

Digital Workplace Client Services (DWCS) provides the tools that enable and empower Citi's 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work — also providing technology support and enabling the technology for Citi events, desktop upgrades, and the end‑user hardware lifecycle. The mission of Digital Workplace Client Services is to provide simple‑to‑use services and exceptional workspace experiences that enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. Digital Workplace Client Services (DWCS) Project Management Portfolio Lead This senior position is responsible for managing and guiding a team that ensures efficient and effective delivery of all of DWCS’s key strategic initiatives (Projects & Programs) in coordination with multiple Technology Teams across Citi. Responsibilities Develop detailed project plans that meet business strategy goals and demonstrate an in‑depth understanding of existing technology services within Digital Workplace Client Services to achieve our strategic commitments. Lead a team of project managers, providing managerial oversight and managing the work slate in addition to general management responsibilities such as performance evaluation, employee selection, compensation, budget management, and resource planning. Resolve project/technical issues that have impact beyond own area and apply in‑depth understanding of concepts and procedures within own area and basic knowledge of other areas. Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs. Ensure essential procedures are followed and contribute to defining standards and recommend reengineering efforts for continuous improvement. Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on a diverse range of internal and external sources. Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets. Drive compliance with applicable laws, rules and regulations, adhere to corporate policy, apply sound ethical judgment regarding personal behavior, conduct and business practices, and effectively supervise the activity of others to create accountability with those who fail to maintain these standards. Qualifications 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies. Experience in financial services or a large complex and/or global environment preferred. Consistently demonstrate clear and concise written and verbal communication with the ability to communicate technical concepts to a non‑technical audience. Proven ability to develop projects required for the design of metrics, analytical tools, benchmarking activities and identification of best practices. Proven analytical, diagnostic and prioritizing skills with a focus on execution and attention to detail. Demonstrated ability to work independently and partner with virtual teams in a high‑pressure matrix environment. Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectations or requirements. Education Bachelor’s degree/University degree or equivalent experience. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level and date of hire. Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review accessibility at Citi. View Citi’s EEO Policy Statement and The Know Your Rights poster. #J-18808-Ljbffr Citi