Clinical Lead (MA-C or LPN)

Job Description

Job Description

Description:

Earn a Sign-On Bonus (up to $3,000) when joining our team as a Clinical Lead, Medical Assistant or LPN! 

Join a team that cares . Family Care Network is an independent, locally owned family medicine network caring for over 100,000 patients at 12 locations in Whatcom and Skagit County.

We offer an innovative, rewarding work environment that is built on patient-centered care, excellent customer service, and collaboration. We pride ourselves on the strong, long-term relationships we develop with each other and our patients, and the lasting connections we make in the community.

We are seeking qualified candidates who can:

• Establish lasting and effective employee relationships in a team environment
• Communicate effectively
• Adapt to process and procedure changes
• Thrive and grow in a learning environment
• Previous medical office and/or phone triage experience is a plus.

Family Care Network is a part of the communities we serve, with a strong patient focus and fulfilling mission. Find your home in family medicine at Family Care Network!

Location : Family Health Associates

City : Bellingham, WA

Position : Weekdays, Monday–Friday, with four 10-hour shifts and a variable work schedule, non-exempt (hourly)

Compensation :

• The full wage scale for a Lead Medical Assistant (MA-C) is $24.98 - $36.33 per hour.
• The full wage scale for a Lead Licensed Practical nurse (LPN) is $27.56 - $40.16 per hour.

Placement within the wage range is determined by the candidate’s relevant experience.

Bonus : Candidates are eligible to receive a sign-on bonus of $3,000 when accepting a full-time position (0.75 - 1.0 FTE) or $1,500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits : At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits :

• Three Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness :

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement :

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits :

• Eligibility for FCN applicable bonuses
• Annual uniform allowance for clinical staff
• Reimbursement of renewal fees for required licensure for clinical staff

Job Summary

This position is responsible for providing quality patient care within appropriate scope of practice, while adhering to FCN company policies and standards. This role also provides leadership to clinical staff as assigned by Clinical Supervisor and the Practice manager. Actual duties are site specific, and may include some or all of the duties listed below.

Essential Job Functions

Leadership

• Clinical Excellence: Performs the clinical skill set appropriate to the MA-C or LPN role per FCN standards and acts as a mentor as needed to support staff competency.
• Attends scheduled clinical leadership meetings to review regulatory, performance, clinical, legal/ethical, and process concerns.
• Actively participates in and promotes FCN initiatives.
• Schedules staff as directed by the Practice Manager.
• Participates in appropriate meetings and committees, including CDC/Public Health updates, Clinical Department in-services, and Risk Management meetings, as assigned.
• Participates in clinical staff meetings with the Practice Manager or other departments, as appropriate.
• Reviews and approves timecards as directed by the Practice Manager.
• Uses email appropriately and responds to communications in a timely manner.

Regulatory Compliance

• Communicates observed or suspected violations of policies, laws, regulations, or scope-of-practice requirements to the Practice Manager in a timely manner.
• Performs delegated functions using established procedures, policies, guidelines, and standards in accordance with FCN standards and Washington State Department of Health scope-of-practice requirements.

Performance Observation

• Assists with the timely completion of new-hire clinical training and competency forms.
• Assists with ensuring that demonstrations and observations of site-specific operational procedures are completed within the required 90-day timeframe.
• Provides guidance and mentorship to clinical staff to support competency and adherence to established clinical standards.

Other Duties

• Adheres to assigned work schedule, including attendance and punctuality.
• Maintains current state licensure or certification, including completing and tracking required continuing education units (CEUs).
• Maintains current BLS certification in accordance with FCN policy.
• Ensures required FCN employee immunizations are current and completed in a timely manner.
• Promotes and participates in company projects and initiatives as assigned.
• Provides patients with support and/or treatment over the phone as directed by providers and within the employee’s authorized scope of practice.
• Utilizes clinical knowledge and critical thinking skills to provide safe, effective, and appropriate patient care per FCN standards.
• Responds to patient phone messages and processes requests, medication refills within clinic protocols, and referrals in a timely manner.
• Seeks assistance as needed and communicates questions or concerns in a timely manner to the appropriate staff.
• Demonstrates competency in assisting physicians and/or other providers with procedures, patient visits, and management of patient flow, as appropriate to the employee’s role.
• Performs other duties as assigned, consistent with the employee’s qualifications and scope of practice.

Knowledge, Skills & Abilities

• Understands and follows site-specific workflows, protocols, and processes; seeks assistance when clarification is needed.
• Demonstrates clinical understanding and competency in providing care according to established standards. Critical thinking, triage, assessment, problem-solving, and documentation are performed within the employee’s scope of practice and reflect consistent adherence to standards, as demonstrated through applicable chart reviews.
• Consistently meets overall clinical competency standards for EMR documentation.
• Accurately schedules, changes, and cancels appointments in the practice management system.
• Demonstrates competency in accessing information from the hospital EMR and other authorized clinical systems.
• Understands and maintains confidentiality, including HIPAA requirements and protection of proprietary information and confidential personnel matters.
• Effectively manages stress and competing priorities.
• Works collaboratively as part of a team and models a positive work ethic and patient-centered customer service.
• Prioritizes and manages multiple detailed tasks with frequent interruptions.
• Resolves problems, issues, and concerns in a professional manner.
• Demonstrates proficiency with Microsoft Word, Excel, email, databases, and other applicable computer systems.
• Comprehends and communicates information accurately and clearly, verbally and in writing, with patients, all levels of personnel, and other individuals and groups.

Requirements:

Education & Experience

• Completion of accredited Medical Assistant or LPN program.
• Medical office experience preferred.

Licensure and Certification:

• Appropriate and current Washington State MA-C certification or LPN license.
• Acquire and maintain current BLS certification as per FCN BLS policy.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

 
Family Care Network is a Drug-Free, Equal Opportunity Employer.