Administrative Assistant

Job Description

Job Description

We are looking for a detail-oriented Administrative Assistant to support insurance operations in Glen Allen, Virginia. This Long-term Contract position is well suited for someone who enjoys structured, process-driven work and can manage routine administrative tasks with speed and accuracy. The role will help keep underwriting support activities organized by handling application intake, coordinating workflow steps, and delivering responsive service to internal teams and external contacts. PLEASE NOTE: you must be available for a M-F, 10am-6pm, or M-F, 8:30-4:30 shift.

Responsibilities:

• Enter application and policy-related information into company systems with a high level of accuracy and move files through established workflows.

• Review incoming documents for completeness, identify missing details, and help ensure records are ready for underwriting support processes.

• Provide prompt and timely assistance to internal departments, agents, and other external partners regarding administrative requests.

• Coordinate support activities such as ordering and scheduling premium audits, inspections, and other related follow-up items.

• Prepare and process legal notices and maintain organized documentation in accordance with business procedures.

• Set up renewal files across multiple product lines and help track submissions through required processing steps.

• Assist with program business administration and complete recurring operational tasks that support daily team productivity.

• Contribute to process improvement efforts by identifying practical ways to increase efficiency and maintain consistent administrative quality.

• High school diploma or equivalent required.
• Prior experience in administrative support, office coordination, data entry, or customer service preferred.
• Strong written and verbal communication skills with a detail-oriented and positive approach.
• Ability to manage repetitive, detail-heavy work accurately in a fast-paced team environment.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Demonstrated ability to handle high-volume numeric and text data entry with consistency and attention to detail.
• Strong organizational skills, sound judgment, and the ability to follow tasks through to completion.