Shift Lead

Responsibilities Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process. Prepares and ensures consistent, high quality products are served to customers. Displays the proper image and follows Little Caesars policies, procedures and standards for conduct. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department. Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures as defined in the Little Caesars Orientation and Training Handbook as well as any other safety and security procedures issued. Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved; also delegates task to employees and assigns work areas according to daily needs. Performs the task associated with food, paper, labor and utility cost controls and monitors shift activities to ensure compliance. Completes all daily paperwork neatly and accurately as described and directed by management. Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion. Assists with inventory and other operational duties that may apply. #J-18808-Ljbffr