ServiceNow Technical Architect

We are seeking an accomplished ServiceNow Technical Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules. Ideal Candidate The ideal candidate will bring: Deep technical expertise Strong consulting acumen The candidate should have: 14+ years of total industry experience 4+ years of experience on the ServiceNow platform Strategic thinking with a pragmatic, delivery-focused mindset Strong analytical, problem-solving, and decision-making abilities Proven leadership, mentoring, and team enablement capabilities A client-centric approach Excellent written and verbal communication skills Key Responsibilities Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology. Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs) Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third‑party systems using REST, SOAP, MID Server, and IntegrationHub Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs Provide technical leadership to Developers, Business Analysts, and Administrators Conduct design reviews and code quality audits Partner with clients and stakeholders to present architectural decisions, trade‑offs, and value realization outcomes Mentor delivery teams and contribute to pre‑sales activities, solution estimation, RFP responses, and capability building Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements Qualifications Minimum 14 years of total IT industry experience At least 4 years of hands‑on ServiceNow platform experience Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance AI Proficiency: Experience with ServiceNow’s AI toolset, ability to design and govern AI‑augmented workflows, and ability to translate AI capabilities into executive‑ready business outcomes Technical Skills CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management Architecture: Demonstrated experience designing enterprise‑scale, multi‑domain ServiceNow solutions leading complex implementations through the full delivery lifecycle Consulting and Communication Ability to articulate complex technical concepts to business audiences Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – ITSM ServiceNow Certified Implementation Specialist – ITOM ServiceNow Certified Implementation Specialist – HAM / SAM ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Implementation Specialist – CMDB and CSDM #J-18808-Ljbffr Flex Employee Services