Senior IT Support Administrator

Senior It Support Administrator

Our Information Technology team is looking for a Senior IT Support Administrator that will provide support to our San Diego office. As a part of the team, you will have the opportunity to work with a wide range of applications and systems giving you exposure to the latest that enterprise technology has to offer.

Who You Are:

• Strong customer service focus combined with excellent verbal, written, and interpersonal skills
• Experience with ITIL based helpdesk system (We utilize Freshservice)
• Minimum 3+ years of experience providing end user technical support
• Self-motivation to accomplish team goals
• Exceptional organizational and time-management skills
• Familiar with Azure Active Directory, Google Workspace, JAMF, PowerShell, ServiceNow, Workato, Meraki
• Zoom Room experience preferred
• Familiarity working with a 100% cloud environment
• Eager to develop proficiency with AI-driven tools and apply them to improve workflows, decision-making, and efficiency.
• Experience with inventory management
• Ability to work in a collaborative, team environment and work cross functionally across all departments
• BS/BA degree preferred

What You'll Be Doing:

• Provide timely responses and resolutions to both PC and Mac users
• Serve as a primary steward for your local office – while also supporting our hybrid workforce
• Manage local A/V systems and be the local liaison for all-hands meetings
• Manage permissions and access through: Azure Active Directory, Office 365, JAMF, NinjaOne, and Google Workspace
• Engage with team members within and external to IT to improve the overall IT experience
• Work with third party vendors and solution providers

What We Have For You:

At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.