Branch Sales Associate

Branch Sales AssociateWe are seeking a customer-focused Branch Sales Associate to deliver exceptional service through multiple customer interaction channels while supporting sales growth and customer success. This role helps customers identify the right products and solutions to meet their needs while creating opportunities to expand business relationships and drive additional sales. The ideal candidate is a strong communicator who enjoys helping customers, solving problems, and building long-term customer loyalty in a fast-paced environment.ResponsibilitiesProvide outstanding customer service through phone, email, and in-person interactionsAssist customers in identifying products and solutions that help them complete their work efficientlyRespond promptly and professionally to customer inquiries and requestsBuild strong customer relationships through consistent follow-up and service excellenceNavigate customers to appropriate products, services, and resourcesIdentify opportunities for additional sales and lead-generation during customer interactionsSupport business growth by recognizing customer needs and recommending relevant solutionsMaintain accurate records of customer interactions and transactionsCollaborate with internal teams to resolve customer issues and ensure a positive customer experienceContribute to branch and sales performance goalsRequired QualificationsStrong customer service and relationship-building skillsExcellent verbal and written communication abilitiesAbility to identify customer needs and recommend effective solutionsStrong problem-solving and critical-thinking skillsComfortable working through multiple customer service channelsAbility to work in a fast-paced environment while maintaining attention to detailBasic computer proficiency and ability to learn internal systems and processesAbility to work independently and as part of a teamPreferred QualificationsPrevious customer service, sales, retail, or branch operations experienceExperience identifying sales opportunities and generating leadsExperience working with product-based customers in industrial, distribution, maintenance, supply, or related environmentsStrong customer retention and account development skills