Customer Care Representative 1 - CCR1
Pacer Group
Customer Care Representative 1
Location: Montgomery Al 36104
Job Type: 3 Years Contract
Shift: Standard
Job description
- Manages large volume of incoming phone calls. Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Builds sustainable relationships and trust with customers through open and interactive communication.
- Provides accurate, valid, and complete customer information.
- Meets service team sales targets and call management quotas.
- Manages customer complaints.
- Provides appropriate solutions and alternatives.
- Follows up ensure resolution.
- Keep records of customer interactions.
- Files documents.
- Follows communication procedures, guidelines and policies.
Vacancy posted 3 days ago
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