Customer Care Representative 1 - CCR1

Customer Care Representative 1

Location: Montgomery Al 36104

Job Type: 3 Years Contract

Shift: Standard

Job description

• Manages large volume of incoming phone calls. Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Provides accurate, valid, and complete customer information.
• Meets service team sales targets and call management quotas.
• Manages customer complaints.
• Provides appropriate solutions and alternatives.
• Follows up ensure resolution.
• Keep records of customer interactions.
• Files documents.
• Follows communication procedures, guidelines and policies.