Insurance Customer Service Rep

Job Description

Job Description

Founded more than a decade ago, the Zach Timberlin Agency has proudly served communities throughout Arizona and expanded into additional states to meet the growing needs of our clients. Today, our agency is powered by a high-performing team of customer service and sales professionals who are passionate about delivering exceptional client experiences. We are committed to fostering an energetic culture where teamwork and professional development are valued. As we continue to grow, we are seeking motivated individuals who want to contribute to an award-winning team while building meaningful careers in the insurance industry. We believe success should be celebrated, and we work hard to create an environment where employees feel supported, recognized, and excited to win together.

We're seeking a dependable Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who enjoys helping people and creating positive customer experiences. You will assist customers with policy servicing and billing inquiries, and assist our producers by scheduling calls for them, all while helping maintain the high level of service our agency is known for.

• Base salary starting at $39,000
• First-year earning potential of $45,000-$65,000 with bonus opportunities
• PTO
• Monday-Friday schedule
• Licensing assistance and study materials provided
• Growth-focused and team-oriented culture

If you're ready to launch your insurance sales career with a supportive and high-energy team, apply today!

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Licensing Assistance

• Serve as the first point of contact for incoming customers
• Gather detailed and accurate client information to ensure smooth onboarding and account servicing
• Support new and existing customer accounts in both Life and Property & Casualty insurance
• Generate and follow up on leads through outbound and inbound communication
• Maximize client interactions by reviewing coverage options and bundle opportunities
• Coordinate and schedule Financial Reviews (FFRs) and Life appointments for licensed producers

• Active Property & Casualty License a bonus
• Active Life, Accident & Health License a bonus
• Strong communication, organizational, and interpersonal skills
• Ability to work independently while also contributing to a team environment
• Minimum typing speed of 40 WPM
• High School Diploma or equivalent required