Insurance Customer Service Representative Bilingual (English/Spanish) (copy1)

Job Description Join Kimenker Insurance Agency Inc.-Allstate Agency, where excellence in service and commitment to customer satisfaction thrive. Based in vibrant Las Vegas, Nevada, we offer a community-focused approach within the insurance sales domain. As a valued bilingual (English/Spanish) Insurance Customer Service Representative, you will have the opportunity to connect and assist a diverse clientele, utilizing your language skills to bridge communication gaps and provide superior service. In this non-remote role, you will be at the forefront of customer interactions, playing a crucial part in policyholder support and engagement. If you are positive, bilingual, and enthusiastic about helping people protect their assets while growing within a reputable organization, then Kimenker Insurance Agency Inc.-Allstate Agency is the place for you. Join us to make a significant impact on countless lives while advancing your career in a dynamic and inviting atmosphere. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Hands on Training Career Growth Opportunities Responsibilities Client Interaction: Engage directly with clients, ensuring their insurance needs are understood and met with a personalized approach. Support Services: Provide outstanding customer service by handling inquiries, resolving issues, and ensuring client satisfaction. Policy Guidance: Assist clients in navigating and comprehending their insurance policies and coverages. Bilingual Communication: Utilize English and Spanish skills effectively to communicate with a diverse client base. Documentation: Maintain accurate and updated client records in compliance with agency policies and regulations. Proactive Outreach: Contact clients regularly to ensure they have up-to-date information on their policies and coverages. Requirements Licensing: Must possess active Nevada state Property & Casualty Insurance License. Bilingual Skills: Fluency in both English and Spanish is essential to effectively communicate with a diverse client base. Experience: Previous experience in insurance sales or a related field is highly desirable. Communication Skills: Outstanding verbal and written communication abilities in both English and Spanish. Customer Service: Strong commitment to service excellence and customer satisfaction. Team Collaboration: Ability to work well within a team and independently. Problem Solving: Strong ability to handle challenging customer inquiries and resolve issues efficiently. Technology Skills: Comfortability with using CRM systems and office software. #J-18808-Ljbffr The Juris Agency