Customer Support Representative

Customer Support Representative

Company: Kia America, Inc. Location: Irvine, CA, US, 92606

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

General Summary

The role of the Customer Support Representative is to work with Kia customers, dealers, field staff, engineers and other Kia team members to support the investigation and resolution of allegations of Kia vehicle product liability, including subrogation claims. This may include the administration of attorney demands, reimbursement requests, settlements of disputes and other vehicle related transactions.

Essential Duties and Responsibilities

Administer and document all product liability allegation customer cases that require investigation while following established department procedures. 30%

Analyze the facts and other issues of each case. Thorough understanding of Kia's options in a given circumstance and use independent judgment and negotiation skills to evaluate and determine the appropriate actions to take and ways to resolve customer issues and claims. 50%

Monitor trends in vehicle performance; work with Manager to compile information and identify business and product quality issues for evaluation. 15%

Other projects as necessary, including quarterly TREAD case reviews to ensure accurate TREAD reporting. 5%

Qualifications/Education

Bachelor's degree or equivalent work experience required

Job Requirement

Overall Experience: Automotive industry experience preferred Minimum 3+ year's analytical and administrative support experience

Directly Related Experience: Minimum 2 years' experience within a customer support environment

Specialized Skills and Knowledge Required Excellent communication skills required (written and oral) Minimum 50+ wpm typing skills Working knowledge of personal computers and Microsoft software. Well organized, with the ability to complete projects as assigned

Competencies

Care for People Chase Excellence Every Day Dare to Push Boundaries Empower People to Act Move Further Together

Pay Range

$54,833.34 - $68,510.76 Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.