ASSISTANT GENERAL MANAGER

Assistant General Manager

Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

The Assistant General Manager (AGM) collaborates closely with the General Manager (GM) to lead and supervise all aspects of campground operations. At the direction of the GM, the AGM is responsible for managing the day-to-day operations of all departments and ensuring efficiency. Responsibilities include assistance with staffing, inventory management, maintenance, safety, housekeeping, guest services, front desk, and recreation. In the absence of a GM, the AGM oversees the campground and communicates with the Regional Vice President.

Consulting with GM to oversee daily business operations. Assist the GM in achieving monthly and annual budget requirements. Assist the GM with hiring and training a strong team and updating GM on team performance. Coordinate with GM to implement marketing vision and to research and identify growth opportunities. Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc. Provide great customer service while improving guest satisfaction and raising the net promoter score. Good organization and time management. Maintain property by following the quality assurance manual under the direction of the GM. Operate campground and communicate with RVP in General Manager's absence. Directed by GM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

High School Diploma or equivalent Hear and speak the English language fluently Decision-making ability Ability to motivate, lead and develop employees Working knowledge of operational procedures Comfortable in a fast-paced and high-pressure environment. Self-directed and active learner with strong decision-making ability Proficient computer skills Good organization and time management skills Ability to maintain confidentiality Able to work nights, weekends, and holidays Valid driver's license

Experience in a supervisory or higher role in hospitality or related field

Work is performed indoors and outdoors and in all weather conditions, including extreme heat and cold. Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc. Must be able to lift 10 pounds regularly, lift and carry 25 pounds or more occasionally with assistance. Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain. Use of repetitive motion, standing, bending, sitting, lifting, and walking. Noise levels may be moderate to loud. May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment. Use of personal protective equipment required where necessary. Will experience occasional interruptions and shifting priorities. Valid driver's license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc. or travel by air.

KOA does not sponsor Visas

KOA currently does not pay or withhold taxes in the following states:

Alabama - Idaho - North Dakota

Alaska - Louisiana - Rhode Island

Delaware - Mississippi - South Dakota

District of Columbia - Nebraska - Vermont

Hawaii - New Hampshire - West Virginia

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.