Desktop Support Analyst

Desktop Support Analyst
Atlantic City, NJ, United States, 08081
1 Contractor Onsite position


The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance. Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems. Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.

The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are:

1. Glassboro
2. Waterford
3. McKee City
4. Cumberland / Millville
5. Cape May

Qualifications:

• A four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
• A minimum of 2 to 5 years of relevant work experience.
• Proficiency in Windows-based hardware and software applications is required.
• Strong communication and analytical skills are essential.

Technical Skills:

• Active Directory & Windows Server 2000 (or higher)
• Office 2000 (or higher)
• Mobile and cellular technologies (iPad, Tablets, iPhone)
• ServiceNow
• Familiarity with Android-based tablets

Responsibilities

• Review, evaluate, design, implement and maintain the corporate technology systems.
• Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
• Ability to communicate complicated technical concepts to non-technical Clients.
• Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
• Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
• Develops specifications according to business requirements.
• Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
• Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
• Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
• Coordinate and perform all testing of any changes to environment with process owners.
• Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
• Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
• Assist IT Department with other support related issues as required.
• Perform other special projects and assignments as required.
• Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.