Business Analyst

Description The Business Analyst plays a key role in supporting the execution and day-to-day operations of Blue Stream Fiber’s product portfolio, including Internet, Video, Voice, and Value-Added Services. This role works closely with Product Managers to provide analytical support, maintain documentation, generate reporting, and help ensure product initiatives are delivered accurately and on time. The Business Analyst plays a key role in supporting the execution and day-to-day operations of Blue Stream Fiber’s product portfolio, including Internet, Video, Voice, and Value-Added Services. This role works closely with Product Managers to provide analytical support, maintain documentation, generate reporting, and help ensure product initiatives are delivered accurately and on time. Department: Transformation Location: Remote Key Responsibilities Product Analysis & Execution Support Support Product Managers with ongoing analysis of product performance, customer behavior, and operational metrics. Pull and validate data from internal systems to support product decisions and day-to-day execution. Assist in evaluating product changes, pricing updates, and new initiatives through structured analysis and reporting. Track and monitor key product metrics (e.g., revenue, adoption, churn, usage) and provide regular updates. Reporting & Data Management Develop, maintain, and distribute recurring reports and dashboards related to product performance and KPIs. Respond to ad hoc data requests with accurate, timely analysis. Ensure data consistency and accuracy across reports and systems. Identify trends, anomalies, and data gaps, and elevate findings as needed. Requirements Gathering & Documentation Gather, document, and maintain business and functional requirements for product initiatives and system enhancements. Translate business requests into clear, structured requirements for Engineering, IT, and Operations teams. Create and maintain documentation including process flows, use cases, and business rules. Ensure requirements are complete, organized, and aligned with business needs before handoff to technical teams. Product Lifecycle Coordination Support execution of product initiatives across the lifecycle, including launches, updates, and operational changes. Track deliverables, timelines, and dependencies to ensure projects stay on schedule. Assist with testing, validation, and rollout activities to ensure accuracy and completeness. Help monitor post-launch performance and document outcomes. Cross-Functional Coordination Work closely with Product Manager and Marketing, Sales, Finance, Operations, and Engineering to support execution of product-related work. Follow up on open items, track action items, and ensure alignment across teams. Act as a point of contact for clarifying requirements and resolving day-to-day questions from stakeholders. Pricing & Offer Support Assist with analysis of pricing changes, promotions, and product packaging across all service lines. Support Finance and Marketing with data gathering and performance tracking for offers and promotions. Maintain documentation of pricing structures and changes. Gather competitive pricing and promotions for key competitors and market segments and update regularly Skills, Knowledge and Expertise Location and work authorization: Candidates must currently reside in the United States and be authorized to work in the United States. Blue Stream Fiber is unable to provide employment visa sponsorship for this position, now or in the future. Strong Attention to Detail: High level of accuracy in data analysis, reporting, and documentation. Analytical Mindset: Strong ability to gather, interpret, and analyze data to drive business decisions and product improvements. Organization & Time Management: Ability to manage multiple requests, prioritize work, meet deadlines, and following through on deliverables. Requirements & Documentation Skills: Proven ability to translate business needs into clear, structured requirements and documentation. Collaboration: Works effectively across teams and follows through on cross-functional dependencies. Communication Skills: Ability to clearly present data, findings, and requirements in a clear and concise manner. Problem Solving: Identifies issues and supports resolution through data and structured analysis. Education: Bachelor’s degree in Business Administration, Finance, Economics, Information Systems, or a related field. Experience: 1–3 years of experience in business analysis, reporting, data analysis, or operational support roles. Technical Proficiency: Experience with data analysis tools (e.g., SQL, Excel, Power BI, or similar) and strong familiarity with Microsoft Office and remote collaboration tools. Data Handling: Experience working with large datasets, building reports, and ensuring data accuracy. Industry Knowledge: Experience or familiarity with telecommunications, subscription-based services, or technology products preferred. Process & Systems Knowledge: Experience working with billing systems, CRM tools, or product-related systems is a plus. Benefits Medical, Dental and Vision PTO & Holidays 401K + Match Life Insurance

FSA & HSA