Countertop Service Technician - No-Installation

divh2Field Service Technician/h2pThe Field Service Technician (FST) is a trusted Cambria ambassador of service who is responsible for exceptional on-site service to our residential and commercial clients, by providing customer service, assessing customer concerns, and performing finish work where applicable./ph3Essential Duties Responsibilities/h3ulliTravel to customer sites to evaluate product related claims, deliver outstanding customer service by being courteous, professional, and responsive to the customers needs/liliInspect claims thoroughly, gather necessary details, take photographs, and provide complete and timely documentation of findings and work performed/liliArticulate service solutions and options while setting proper expectations/liliPerform on-site repairs using Cambrias approved standards, techniques, and materials, maintaining a high level of quality workmanship/liliArrive on time to appointments, complete tasks within expected timeframes, and contribute to the overall efficiency and success of the team/liliPartner and communicate effectively with the Regional Product Representative about the site visit and product findings/liliMaintain company vehicles, tools, and equipment in excellent working condition and ensure a professional appearance at all times/liliFollow all safety policies and procedures/liliPerform additional duties or projects as assigned by management to support departmental and organizational goals/li/ulh3Qualifications Skills/h3ulliExceptional interpersonal, verbal, and written communication skills/liliStrong customer service skills with the ability to build rapport and effectively communicate with clients/liliMeticulous attention to detail and a commitment to quality workmanship/liliExcellent problem-solving and critical thinking skills/liliAbility to operate various power tools safely and efficiently/liliAccurate color perception is required/liliProfessional appearance and demeanor required/liliMust possess a valid drivers license from the state of residence/liliMust be able to successfully pass a Motor Vehicle Record (MVR) check in accordance with Cambrias standards/li/ulh3Minimum Requirements/h3pEducation: High School diploma or equivalent/ppExperience: 1 year of experience in a field service, customer service or trade position preferred/ppSystems: Google Suites, Salesforce, ability to read technical drawings/documents is a plus/ph3Additional Requirements/h3pManagerial Requirements: N/A/ppPhysical Requirements: Ability to lift up to 50 pounds daily, drive for long periods. Must be able to stand, bend, and twist while performing service work./ppTravel Requirements: Daily local travel. Overnight travel is also required/ppCambrias starting hourly range for this position is $21.00 - $27.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training./ppThis position will be provided a branded company vehicle, based on fleet availability, or temporary mileage reimbursement in lieu until a vehicle becomes available./ppCambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance./ppAn offer of employment is contingent upon the successful completion of a background verification check, subject to applicable laws and regulations. The results will be reviewed based on the individuals record, and the specific duties and requirements of the job./p/div