Hospitality Aide

Summary/Objective In keeping with our organization's goals, the primary purpose of the Hospitality Aide is to assist Certified Nurse Aides and the Nursing Department to deliver quality daily routine care to residents requiring short-term, skilled, and long-term nursing care. This position is specifically created to assist with care during the COVID-19 pandemic.

Responsibilities

§ Fulfill competency standards for the company's (non-certified) hospitality aide competency requirements

§ Attend in-service education programs mandated by federal, state, and company regulations and policies

§ Assist with welcoming new admission and getting them situated as well as residents moving to a different room

§ Assist residents with using video conference and voice call devices and software to communicate with family, friends, and health care providers

§ Distribute ice, water, pitchers, trays, glasses, snacks, and other items to residents as needed or assigned

§ Assist residents during activities and to/from rehabilitation services and other areas in the facility

§ Assist residents with choosing clothing/outfits, eyeglasses, and wheelchair as needed

§ Monitor and assist residents during mealtime and while eating foods and snacks

§ Bring resident laundry to and from laundry department, assist laundry department with hanging, laying out, and folding clothes

§ Water plants and tend to the physical space as needed

§ Remove/clean trash, spills, and other items from resident rooms and facility

§ Make resident beds, clean drawers and closets, straighten and organize rooms

§ Monitor hallways, rooms, and environmental for safety of residents

§ Answer call lights when appropriate and within scope of training and duties

§ Comply with all policies and procedures relating to handwashing, sanitation, wearing of personal protective equipment (PPE), and other guidance from the facility

§ Observe and report changes in residents' physical, cognitive, and/or emotional status to charge nurses, director of nursing, and/or administrator

§ Report any concerns, maintenance issues, or violations of federal, state, local, or company regulations and policies

§ Communicate and interact effectively with residents, visitors, families, staff, and supervisors

§ Attend and participate in departmental meetings and in-services as directed

§ Report all resident, staff, or other concerns to the appropriate department head

§ Report all incidents, accidents, unsafe situations, and concerns immediately

§ Maintain knowledge of applicable federal, state, and local rules and regulations relating to responsibilities

§ Ensure that responsibilities are performed consistent with all applicable federal, state, and local rules and regulations as well as facility policies and procedures

Supervisory Responsibility

There are no supervisory responsibilities for this position. However, the position requires communication with and oversight of nursing home staff to ensure that specific policies, procedures, and programs are implemented correctly.

Required Education and Experience

§ High school diploma or GED

§ 1 year or more experience in a related field

§ Prior experience in long term care preferred

Required Skills

§ Excellent written and verbal communication skills

§ Demonstrate leadership, organizational skills, and ability to maintain a positive and professional attitude

§ Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously

§ Display attention to detail

§ Interact with residents, families, and the community in a professional manner

§ Ability to engage in active listening (giving full attention to those speaking), critical thinking (using logic and reasoning to identify strengths/weaknesses of alternative solutions), and active learning (understanding implications of new information during problem-solving situations)

§ Exceptional judgment and active foresight

§ Self-motivated and self-directed

Position Type and Expected Hours of Work

This position is within a healthcare facility that operates every day. There will be scheduled times of work on the weekends and holidays. Significant events can occur at any given time that require working. Ongoing direction and support may be necessary if systems are not properly implemented, continuously improved, and monitored.