Service Appointment Coordinator

Job Description

Job Description

We are seeking a detail-oriented, customer-focused professional to support the coordination of service appointments and deliver a smooth experience for clients and internal teams. In this role, you will manage scheduling activities, communicate with customers, and help ensure service operations run efficiently and on time.

Responsibilities

• Schedule, confirm, reschedule, and follow up on service appointments in an accurate and timely manner.
• Serve as a primary point of contact for customer inquiries related to appointments and service visits.
• Coordinate with service teams to align availability, resources, and customer needs.
• Maintain organized records of appointment details, service requests, and customer communications.
• Provide proactive updates to customers regarding appointment status, changes, and next steps.
• Identify scheduling conflicts or service delays and work toward effective resolutions.
• Support administrative tasks related to service operations and customer support.
• Help ensure a positive customer experience through professional, timely communication.

Qualifications

• Previous experience in scheduling, coordination, customer service, or administrative support preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with scheduling systems, databases, or CRM tools preferred.
• Problem-solving skills and a customer-first mindset.
• Ability to work collaboratively with internal teams and external customers.
• High school diploma or equivalent required; additional education is a plus.

Preferred Attributes

• Professional, courteous, and dependable approach to customer interactions.
• Comfortable working independently while meeting team goals.
• Adaptable and able to respond effectively to changing priorities.
• Commitment to accuracy, efficiency, and service excellence.

What We Offer

• A supportive and collaborative work environment.
• Opportunities to build experience in scheduling, customer service, and operations.
• The chance to make a meaningful impact on customer satisfaction and service delivery.