Claims Representative II

Claims Representative II### Claims Representative IIApply: Schaumburg, Illinois: Full time: Posted Today: JR-020116**What you will do:** * Manage repair process from start to end to ensure effective and professional service.* Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.* Organizes and works with detailed records, maintaining proper documentation within each claim transaction.* Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.* Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.* Correspond with the insurance carrier, insured and repair facility via email and phone.* Work efficiently in multiple systems to achieve a singular goal.* Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.* All other related and/or additional responsibilities that may be required or assigned.* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. **EQUAL OPPORTUNITY EMPLOYER** *The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.*### About UsSolera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit #J-18808-Ljbffr Solera Corporation