Loyalty Specialist I

Join a National Top Workplace Named a Top Workplace in the USA, and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation.We’re always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are Leaders in loyalty, helping brands build lasting emotional connections with their consumers. Our Contact Center has been recognized by the Stevie Awards for outstanding customer service provided to our client’s customers. Join our team where the best and brightest work. We are headquartered in sunny St. Petersburg, Florida. And we are proud to offer all teammates the freedom and flexibility to work remotely, 7 company-wide holidays, and a diverse suite of benefits that prioritize your well-being. When you join Kobie, you’re joining a valued-led team that invests in your growth—both professionally and personally. Work from home! High-speed internet service/wifi required.** Must be located in Florida, Georgia,Louisiana,Mississippi, Oklahoma,Tennessee or Texas About the team and what we’ll build together As a member of our Kobie Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Kobie Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace. How you will make an impact Learn specific client loyalty program guidelines Answer all incoming inquiries directed to you in various media channels (phone, email, chat) Approach each day with a positive, professional, customer-centric, and team-oriented attitude Act with integrity at all times Communicate in a clear, concise, and helpful manner both verbally and in writing Take ownership of customer inquiries while working toward a resolution De-escalate as necessary through effective communication and problem-solving skills Efficiently use all internal systems and resources Work independently without the heavy need to rely upon your team or supervisor Adhere to schedules and company policies and procedures Escalate any issues or concerns that are unable to be resolved through normal efforts What you need to be successful High school diploma or equivalent required Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) 1+ year of customer service experience (or equivalent experience) Strong customer service orientation with external/internal customers Collaborative nature to work within assigned team Good problem-solving ability to effectively guide customers through solutions High level of accuracy and attention to detail A “whatever it takes” attitude to care for customers Ability to be flexible regarding changes in work processes and environment Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) Strong verbal, written, and listening communication skills Flexibility with scheduling, including weekends Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) 2+ years of customer service experience preferred Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world’s most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team’s passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. Our Contact Center helps us deliver that end-to-end loyalty solution all the way down to the consumers experience. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual’s merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. #J-18808-Ljbffr Kobie Marketing