Compliance Manager

We are seeking a detail-oriented individual to support a team responsible for administering and coordinating operating rules compliance for clients associated with the Diners Club networks. This team serves as the operational arm of the compliance process, ensuring required actions are executed accurately and timely in accordance with established network rules and requirements. The team does not define or own the operating rules themselves, nor determine monitoring requirements. Instead, they are responsible for executing compliance-related activities, including processing waivers, issuing notifications, administering fees, maintaining documentation, and supporting reporting requirements. This contractor will provide critical operational support to a high-volume, fast-paced team of three professionals by managing compliance processes, generating reporting, and assisting with various compliance administration activities. Ideal Candidate Profile The ideal candidate is a highly organized compliance professional who thrives in a process-driven environment. They possess strong judgment, excellent written communication skills, and meticulous attention to detail. Experience supporting payment network compliance activities and working within Salesforce-based processes will enable this individual to quickly contribute and add value to the team. Key Responsibilities Process client waiver requests in accordance with established procedures and service level expectations. Generate, maintain, and distribute compliance-related reports and documentation. Prepare and send formal client communications, notifications, and other compliance correspondence. Support fee administration and waiver processing activities. Ensure compliance records and case information are accurately maintained within Salesforce. Review information for accuracy, completeness, and adherence to established procedures. Partner with internal stakeholders to coordinate compliance-related activities and follow-up actions. Assist with additional compliance and operational activities as assigned. Required Qualifications Experience supporting compliance, regulatory, operational risk, or network administration functions. Strong written communication skills with the ability to prepare professional client-facing communications and formal documentation. Exceptional attention to detail and commitment to accuracy. Demonstrated critical thinking and problem-solving abilities. Ability to manage multiple priorities in a fast-paced, high-volume environment. Proficiency with Salesforce; experience using Salesforce as a primary workflow management tool is required. Strong reporting and data management skills. Preferred Qualifications Previous experience working with payment networks, card brands, or financial services organizations. Experience supporting compliance functions at Visa, Mastercard, Discover, Diners Club, or similar organizations. Prior Discover Network or Diners Club experience strongly preferred. Familiarity with network operating rules, compliance processes, or merchant/acquirer programs. “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” #J-18808-Ljbffr